Bojangles — Restaurant in Greenville

It's taken about two days for me to post this as I normally hate leaving bad reviews but I can't go without expressing how horrible my service was the other night.

This Bojangles is the one closest to my home, I normally go here. The last few weeks the service has been a bit poor, primary at night/after 5pm. After my last experience, I will not be going back to this location, possibly not to another Bojangles in general.

On 09/25, I went through the drive through at 7:10pm. There was about two vehicles ahead of me. I order a BEC biscuit combo with bo rounds, the cashier said they were out of bo rounds so I had to get fries. Not a big deal whatsoever. I then ordered a cheddar bo combo with fries and an extra cheddar bo. I lastly add a supreme dinner with dirty rice. I was then pulled up, paid for my food and was handed my three sweet teas. After waiting about 10mins, they told me to pull into a parking spot and they will bring my food. 20ish mins go by, someone walks out telling me it would be another 20mins until I get my dirty rice. At this point I was a bit upset as I already paid for the rice and had waited over 20mins already. So I told them to substitute it for fries. Another 10mins go by, it's about 7:45pm now and I'm finally handed a bag with biscuits and fries, and my supreme box. I start to check my food and notice the receipt on the supreme box is not even for my order. Apon opening it, that was not my order (thankfully it had the same items that were needed but they gave me someone else's order). A few mins go by and I get a knock on my window and they are handing me another bag with fries in it. I then get home around 8pm, almost an HOUR after my initial order. I started to get the food out and notice I am missing straws, my BEC biscuit, and the extra cheddar bo. On top of the missing food, the tenders were cold!

I am absolutely livid with how I was treated by this Bojangles and I truly hope a supervisor or manager reaches out to me to...

This was our first experience at Bojangles, and I can say with certainty it will also be our last. From the moment we walked in, the entire visit was a complete disaster.

Poor Customer Service: The staff acted as though we were a burden simply for placing an order. There was no greeting, no smile—just a rushed, annoyed tone as if they had better things to do than serve paying customers.

Dirty Store: The dining area was filthy—tables covered in crumbs and sticky residue, floors littered with trash, and a foul smell lingering in the air. The soda station looked like it hadn’t been wiped down all day. If this is how the visible areas look, I can only imagine the state of the kitchen.

Rude Staff: Every interaction felt hostile. When we asked a simple question about the menu, the employee rolled their eyes and gave a one-word answer. There was zero effort to make us feel welcome, let alone valued.

Horrible System: The ordering process was painfully slow and disorganized. It was clear the staff had no communication or structure, leading to long waits even when the restaurant wasn’t busy. Orders were wrong, missing items, and no apology offered.

Overall, this visit was beyond disappointing. We came in expecting to try something new, but instead we left frustrated, grossed out, and regretting we even stepped inside. Bojangles, you lost new customers before you ever had a chance to...

this location is Hit and Miss. sometimes the food is prepared right, alot of times they are not. I get alot of buscuits where the dough is not even cooked all the way, and has come apart alot. i have to basically eat the food in parts most times. the customer service really is terrible, because they dont train them in customer service, they train them to be fast. when i get to the speaker drive thru, they speak as if they are in a competition for the fastest talker in the world. i constantly have to ask them to slow down when repeating my order because i cant even hear them correctly. many times they are so impatient in drive thru, that you cant even order for 2 people without them giving you a total for 1 order and telling you to move forward. this happens to me so much that i have to tell them before hand that i got multiple orders and to wait. when i get to drive thru window, i would say 9 times out of 10, they are so busy giving you your order, they dont want to hear a word from you, and they shut the window. they only open the window to give you stuff, and then quickly shut it. ive had more than once, they took my card, and didnt give it back. they were standing there wondering why i am staring at them not moving. one time i had a gift card, i used it, the woman up there gave me my food and drink, took the card, shut the window,...