University PC Care - Apple Authorized Service Provider serving Eastern NC — Local services in Greenville

So disappointed.

They need to completely drop the "PC" & "Care" from their name & change it to "Apple Repair Greenville".

When University PC Care was a young company they were more than awesome. Every issue I had was always taken care of super fast & Ashton was the expert at it all. I spread the word to everyone who would listen to send them to Ashton for all their PC needs.

Even as they grew & got busier, their work was fantastic & you could always pay the "rush fee" if it was a true emergency. ( Like a work laptop)

Then they became "Apple certified" and everything changed for the worse.

I was genuinely happy for them that they were the only Apple Certified repair shop East of Raleigh! I spread the word on that as well. But honestly, Apple repairs have moved to the TOP of their priority list and now consume all their time. Any other product you bring in seems to be treated as the "step-child" if you know what I mean.

It used to be that when you came into the shop, you got to talk to the actual guy that would be working on your computer...but no more. Not only do you never see his face, but they won't even call you back when requested.

When I recently brought in my PC laptop I use for work, I was told they didn't have the part they believed it may be, but could order it. BUT...they were so busy it would take a week before they could look at it. So I asked if I paid a rush fee how long would it be? Still 5 days to order the suspected part, but mine would be given priority & could be repaired within 1 day of getting the part. If it turned out that the laptop motherboard was damaged, then they could let me know & I could decide to have them transfer the files from it to a new device if I wanted. Could be done in 1 day. So I said to proceed.

That was 1 week + 1 day ago & I still don't have my laptop. After I got a call that the motherboard was the issue I brought them a brand new laptop to transfer my files to. TWO whole days later...no phone call to me with any problems...I stopped by in person to see what was up.

This is what I was told; The repair was "in progress" and thats all they knew because THEY weren't the one working on it. I politely said it had been 2 whole days since the started transferring my files, it was my work laptop, I was leaving the next day to go out of town & had to have it with me, PLUS I had paid a rush fee, so what was that for? Answer - The rush fee moved me to the front of the line of 25 computers so they could order the part. (what???) Plus...I was told it was taking longer because they didn't have enough equipment to transfer files and had to wait until one opened up to use for my laptop. ???They don't have enough equipment??

2.. When I said I had not received any call with a status on the progress (as I was told would happen) & since THEY weren't the one working on it, could I speak to the one who was? -Answer- he's at lunch. Me: When will he be back? Him: I don't know when he left, but we usually don't take more than an hour for lunch, so I'd say in an hour. Me: Can I ask you to please have him call me when he returns? Will you please include in the message that I'm leaving tomorrow and need to take it with me? Him: I'll tell him you came by to check on it. Me: Are you going to make him aware that I need it tomorrow? Him: I'll tell him you came by.

Sigh I just left before I acted ugly.

It's sad to me that I no longer would recommend this place to people after this experience. But I honestly don't think they give 2 shakes about this customers frustration with being without my work files for over a week. P.S. my bill so far for an unfixable...

I usually read reviews and just assume that the person who writes a bad review is just that one person who had a bad experience and couldnt get over it. This is the first review I have ever posted for a business by the way, but I couldn’t let this slide. I’m a nursing student and I need my computer every single day for studying powerpoints, typing notes in class etc. I dropped my computer off on Saturday, August 25th and was told that from what the issue sounded like, it should take 5-6 days for me to get it back, which was bad enough, but I understood that Saturdays are probably more for just drop-offs and that more than likely, no actual work is performed until Monday. After a full week, I called them since of course I had never recieved a call or email, and was told that the operating system needed to be reloaded onto the computer and it would probably be done by the beginning of the following week, if I wanted them to do that so I said “Of course, please just call me or leave me a message so I can come get it ASAP”. Another FULL week had gone by, so I called again and they told me that it was almost done, this honestly gave me a good feeling that they probably had not started yet because there is absolutely NO WAY that it should ever take that long to remove and reload the operating system onto a macbook. Today, Monday, September 10th, I went by there and asked if it was ready, and was told no not yet, I left and went to pick up my daughter, right then I got a call saying that it actually was ready and they were sorry, so I went back a couple of hours later and they realized that they did not put my data back onto the hard drive, which was a service that I paid for. Two hours after that, it was officially done and to my disbelief I recieved an apology, and was charged the full $192.60. Anybody who is familiar at all with how a customer service-oriented business should be run, would assume that either a discount should be offered, or in some cases maybe the business should just eat the bill for their time, and let the customer go free of charge. To pay this as a struggling college student, who’s performance in nursing school has taken a definite hit from not having my computer, was absolutely disgusting. A business such as University PC Care, should not recieve any support from the local populace until they learn how to be honest with the customer if they havent had time to get to their computer yet, and show a little more concern for keeping the customer happy. Take this review how you will, but personally, I will never forget this and will always do my best to deter anyone from going...

Walked in and stood at the desk for 15 minutes without being acknowledged by anyone. Two workers were standing at the desk when I came in and neither one even lifted a head to see who was at the door. After waiting 15 minutes, they came out to help a woman they were already working with and STILL did not acknowledge me standing there after I'd said excuse me. Not a "hello," not a "we'll be right with you," nothing! Someone finally got to me and after I explained the issue my computer was having, he proceeded to tell me the issue my computer was having, even though I had literally just said I already knew the problem. It was clear he had no idea what to do and was grasping at straws. He took my laptop in the back to ask another worker for help and then another woman came in. She waited at the front for about five minutes and even said "hello," but no one came back out to greet her. After about 10 more minutes, the guy came back out, STILL DIDN'T ACKNOWLEDGE THE OTHER CUSTOMER STANDING AT THE DESK, and then told me they'd need to schedule a remote repair with someone more skilled. Complete waste of time and I'm beyond glad I didn't end up spending any more there. HORRIBLE customer service. Unfortunately, they uphold the "socially inept nerd" stereotype.

*ALSO, when I got home to check my computer and see if there was anything I could do for myself, I found they had installed multiple programs onto my laptop without my consent and without telling me what they had done. I had to undo everything they'd done in the shop just to get my laptop back to it's original problem because whatever they added made my laptop work 10x slower and ended up creating a world of pop-ups every time...