Dunkin' — Restaurant in Greenville

This location does not have good mgt. The people working there are definitely not trained properly. The location does not use both windows the 1st to pay 2nd window to pick up your order. This is part of the problem for the extreme wait. Also one person making hot food 🤔 you need at least 4 workers minimum. I have been a worker in Massachusetts for several years at numerous locations. This management at this store does not have a clue of how to run a store properly. I have been here 3 times and refuse to go back waited in a line with 4 cars for over 45 minutes. Several people leave drive thru refusing to wait after ordering. Also have had worker tell me they were out of straws??? WTH!!! Also ordered another time 2 large Iced coffee's to get to the window to find out I have 4 cups because they were out of large cups. How do you run out of paper supplies??? (Non Perishable) SHOULD NEVER HAPPEN! Unless you don't know what the hell you are doing ordering properly sure isn't because there a busy . There donuts are a disgrace not fresh they are out of so many products including there signature items. This failing manager definitely needs to be fired immediately !!! Especially in a new location that already has the stigma of terrible service and REDICULOS wait times has already been established, people will not return. It's a shame because Greenville could have used a properly run restaurant. Pissed off consumer!!!🤬 Only a matter of time they will be out of business what a shame. What owners invest that much money and sit and watch the...

After initially messing up an order placed at the drive-thru, we called back and Shane offered to fix the order for free, but mentioned that we needed to come back and re-order. We proceeded to do so before having to wait in line for over 40 minutes for them to serve 4 cars. During this wait, we witnessed multiple mistakes to other cars in line, who would hand back their bag and have to wait for 8-10 minutes for the order to be corrected. Finally arriving at the window, the man working it fumbled over our order, turning back in the middle of my wife going over it with him again and closing the window to ask his co-workers if they’d made the wraps. After a couple minutes, he eventually returned before asking us to pull into a spot (none were available) to wait for the 45-60 second time it would take for the wraps to warm up. They brought the order out to us with a sandwich with cheese on it despite our multiple insistences that it should have no cheese at the speaker and window (my wife has a dairy allergy). They also left out hash browns that were ordered as well. All of that to say, we were left waiting for an extremely long period to get an order fixed that ultimately wasn’t fixed anyways. Shane and his crew need to be seriously re-trained if they are going to be able to do...

Dunkin' Donuts used to be a decent place for a quick coffee and snack, but the quality has taken a serious nosedive over the years. The donuts are a perfect example of mass-produced, low-quality goods. Each one tastes the same, regardless of the flavor. It's as if they use the same bland, institutional ingredients across the board, making them lack any real freshness or uniqueness.

The service? Not much better. It's clear that the employees are underpaid and undervalued, resulting in a lackluster customer experience. The staff seems unmotivated, disinterested, and sometimes outright rude—probably because they’re stuck working for a corporate behemoth that prioritizes profits over both its employees and customers.

All in all, Dunkin' has sacrificed quality and care in favor of cutting costs and boosting their bottom line, and it shows...