Bob Evans — Restaurant in Greenville

So I'm going to be strait to the point on this. Im a manager in a different food chain. I know what food safety is and good quality service is. Its SO important. I wish that no stars was an option for reviews because of this Bob Evans. About a year ago, we was ordering country fried steak family meals. Online order. They kept forgetting the gravy that comes with the steak. So the last time I went in there, I confronted them and asked. They willingly told me that they knew it comes with the gravy but was purposely not putting it in there because the biscuits and gravy already comes with gravy. I never raised my voice, I simply told them I need not only what I paid for but also what comes on their menu. They gave it to us. Today is 9/9/25. We decided to try bob evans again after that last visit which was 1 year ago. It states that it'll be ready by 11:26am. When we put in the order at 11:06am.We got there about 11:46am because we had to pick up frozen grocery items. The order was not ready and they didn't give us a time that it would be done. So by 12:26pm they finally had our order. The place was not busy at all, and there was at least 6 people there working that i could see. Their excuse about being behind was that there was not enough openers. Its mid day now guys. Anyway we check the bag to make sure all the food we ordered was there. Yes it was. Very good. Get home 10 minutes later, rushing inside to put thawed meat into the freezer. Only to find that they didn't give us any plastic silverware, no butter or syrup for the pancakes. The hashbrowns and eggs were not cooked except scrambled. The food was also cold. Which if the order wasn't ready and we had to wait 30 minutes extra then why on earth is the food cold. These 6 people had no urgency in their service. They all just walked slowly and let the phone ring several times before picking it up. And there was only an elderly couple eating in when I looked. Sure they could have had some people hidden around the corner. But holy moly this place hasn't gotten better in 1 year. Our order was also $50. Just a bunch of waste. So with all this information how is it that they are passing the food safety. There is no way this place can still be open if they can't even serve cooked food and clean dishes. Also the fact that they have a broken tile on their ceiling. These are all points being taken away on their food safety inspection yet they haven't done anything about it in 1 year. Its their own fault if everyone eating here suddenly get sick. Would they do something then if there was...

We went to breakfast with some friends. It was a total of six of us. The date was 8/23/25. When we first got sat down, the table still had dried egg from the last customer on it. We had to ask the girl who seated us to please clean the table more thoroughly and she did. Then when we got our meals and my friend’s wife ordered eggs with gravy, she asked for the eggs to be well done. When she got her order the eggs were buried under the gravy so she peeled back the gravy and both eggs were slimy not done. So we sent the plate back and told the server that these eggs are not well done. The server brought the plate back the second time and my friend‘s wife inspected it and found that the eggs were still slimy and not done , so we asked that she just remove the meal from the ticket. We don’t want it. The server proceeds to look at the eggs and say they look done to me with a snotty attitude. When the server came back to refill our coffee we told the waitress that we didn’t appreciate her attitude with the way the meal was prepared, and she proceeded to tell us that she’s worked there for 15 years and she knows when eggs are well done when they’re not. Needless to say the server got zero tip. When we paid our bill we talked to the manager and told him how we were treated by the server, and he assured us that he would take care of the problem. We will never be back to this Bob Evans Restaurant. The amazing part about reading all these reviews , Bob Evans always answers with: “We’re so sorry for your experience and we’re gonna look into this”. But yet the reviews are one month ,two months , eight months, nine months , a year old , still the same issues going on with management and...

I previously reviewed this restaurant and left 5 stars until more recently I have been extremely happy with the food and service here. However I do have to say this place seems to continue to go down hill. The past few times I have eaten here it has been extremely disappointing, to name one of several times it has not been good more recently I had too wait at least 20 minutes too be greeted by a waiter just too have my drink order filled and it was not busy at all and they were very well staffed. I placed my order and finally they did bring out my meal but by the time the food came out I still didn't have drinks for me or my partner and they also did not bring my Dinner rolls out. I finally did get my drinks after me and my partner had finished our meals. The food was not good either my partner ordered a chicken sandwich and I ordered a bbq beef dinner, on top of all that I found a small black hair in my food. I also did not recieve any kind of real apology or discount or anything too compensate for the horrible food and terrible service. I will definitely not be eating here again any time soon a major disappointment. Greenville Bob Evans used too be great I would love too see them...