Whataburger

So, my experience here wasn't pleasant in many ways. I ordered nearly $40 worth of food and almost all of it was wrong.. the pattymelt had no sauteed onions or creamy pepper sauce, I ordered 3 justaburgers with meat & cheese only & they came with the mustard & pickles on them. The only thing that was right was the drinks & the grilled cheese.. I called the store and spoke with Andrew who said he would replace my meal. I explained it was too late for me to go back but could I get the replacement at a later date. He said absolutely, to write his name on the recipet & bring it back even if he wasn't on duty the meal would be replaced. I went back a week later (I'm a full time working mom who works over an hour away) & I encountered the night manager Maria. Maria expressed she would not replace my order, that it was from a week ago.. I explained that Andrew the other manager I spoke with didn't mention a time frame for the replacement. (Granted I could understand had it been a month later, but it was barely a week after). She was extremely rude and said that regardless she would not be replacing my order & to come back when Andrew was there. At that point I asked her for her supervisors info because she was unreasonable & refused to honor what the other manager had said. The following day I called back to speak to Andrew & explained the situation. He was very kind and let me know that she should've replaced my order, and that there was no time frame on when I could get it. We had a very good chat, he was so professional and helpful. He realized there was a mistake made and he did all he could to make sure the store made it right. Andrew is the only reason this review deserves 5 stars, he is a prime example of great customer service. Thank you Andrew!.