Black Rock Coffee Bar — Restaurant in Gresham

I was a regular at Black Rock Coffee, but recently, I’ve had to switch back to Starbucks. The quality of drinks at the Gresham locationhas significantly declined over the past three months. I’ve witnessed baristas using water as space fillers in drinks. If your drinks seem watered down, that’s because they probably are. This makes me feel like Black Rock is being shady—if I wanted watered-down drinks, I’d make them at home. Customer service has also taken a serious dive. This morning, around 6 AM, I pulled up to the speaker and wasn’t greeted. I had to drive around the building three times and watch other cars pull up to the window before I realized they were actually open during business hours. When I finally got my drink, it wasn’t even made the way I ordered it, despite paying extra. It’s frustrating that I can’t discuss this experience with anyone unless I return to the store. Not everyone has the time or ability to go back just to have a drink fixed or Discuss the situation at handand honestly, it’s not great for business to force customers to do that. I’ve also noticed that my drinks from the old rewards system are missing, with no explanation—possibly expired without any notice. My trust in Black Rock has eroded, and it feels like the fox is guarding the henhouse at this point. After just reading some of the reviews, it seems kind of pointless to even put this review, they’re just sending out cute little automated responses not fixing their problems. I wanna be acknowledged as a person with actual people response. ...

I am really bummed to be writing this review because I love Black Rock and have been a loyal customer for a really long time. Today's service was awful! There were 2 baristas when I went through the drive thru. When I pulled up to the window, they were talking to each other about someone. They looked at me and didn't acknowledge me or have any greeting and kept grumpily talking about another person. I sat there awkwardly as they kept ignoring me. It took quite a while for them to get my payment and change. I got my coffee and then was given a cold scone. When I pulled away I noticed it was lemon and I asked for blueberry. I pulled into a parking spot and ran inside to swap it. The baristas attitude was totally off-putting and rude. The same attitude as when I went thru the drive thru. She went to grab a blueberry scone and then dropped it (literally dropped it) onto the counter for me. Usually Black Rock is so good about warming up their scones, apologizing, being friendly etc. The 2 people working this morning were so rude! I know people can have off days and maybe it's just a bad day but if I wasn't a loyal customer to Black Rock, I would never go back based on today's visit. Thankfully I do love their drinks and today's behavior was out of character. I just wanted to say something because the service I got today was some of the worst service I've ever had at a coffee shop. Please do better Black Rock! I love you guys too much to go to a different shop but I also don't want to have such a negative...

I went through the drive thru today and was instantly met with attitude and impatience from Brianna. I was told she is new to this store, but that does not excuse how I was treated. I attempted to ask her a simple question about the Father’s Day special on the app that said “free 16 oz drink with any purchase” I wanted to clarify before ordering that “any purchase” meant that I could buy a pastry and receive a free 16 oz drink. Before I could even get my question out she spoke over me and said “it’s only a free small drink” I tried to clarify and say I was asking if it was possible to buy a pasty as my “any purchase” and I couldn’t even get those words out before she rudely interrupted me and repeated about 6 times that it was “only a free small drink and the pastry was regular price” she was not listening to anything I was saying and was laughing on the other side of the microphone after I went silent because she was so disrespectful. I will be coming by in person to speak with the manager about this interaction soon and speak with this girl who is clearly unwell… Hopefully this location can get it together she seems mentally unstable and unfit to work a customer service job with that attitude and demeanor I’m not sure how she...