Heidi's Of Gresham — Restaurant in Gresham

with the sun shining bright in my face this morning on my 35th birthday I decided I would give Heidi's a shot at the breakfast menu. the whimsical water wheel draws my attention as I pull in the lot hoping for some good food and delightful atmosphere. Upon exiting my vehicle I became slightly disoriented trying to find the entrance as it looks like there are multiple places to enter from. After entering through a cute gift shop stuffed with random trinkets I was greeted by the smell of a wet dog and a wonderful hostess that sat me promptly. The restaurant didn't seem overly busy, my server was over with water immediately after I sat down and was quick to bring me a coffee that never emptied. Along with a deep cup of coffee the waiter was helpful in answering any menu questions I had. while waiting for my food I wondered if a dog would wander out from under a table at any moment, but alas I was greeted with quick food service and assured I could take my time. I ordered the French Toast with a side of 4 slices of bacon and a side of hash browns. These are not included in the purchase of the French toast. I found the 3 slices of texas size French toast to be a basic egg mix with an ice cream scoop of butter on the top, the syrup seemed to be watery. overall I give it a 2.5/5 because I didn't have to make it at home. I'm never a fan of hash browns that are stacked thick, it tends to leave them with a soggy center. They reminded me of ida's frozen hash browns. I couldn't bring myself to eat them as the outer consistency was unappetizing with the cooler mushy center. overall 0/5 would not eat the hash browns again. what can I say about Bacon, it's bacon. 4/5 overly priced 4 strips for 7.25. I can think of better places for a breakfast bite, this will not be one of...

I just got back from returning the lousy, expensive meal that I ordered to go from this restaurant that I used to like. I ordered the beef stroganoff and an order of onion rings. The 1/2 cup of salad that they provided was wilted romaine with brown edges and a lot of stale croutons. The onion rings which were almost $14.00 were all batter with a shriveled skinny onion ring inside. Now lets get to the stroganoff. They charged me $19.00 for a bunch of noodles covered in their brown gravy ( I know this because when I have gotten mashed potatoes I request their brown gravy) which they are trying to pass off as a "delicious rich burgundy sour cream sauce", the only flavor that I tasted was salt. When I returned to the restaurant, the manager just kept smiling and smirking and disagreed with me about the sauce saying that she eats it all the time, which proves nothing. When I pointed out that there was also very little meat, she opened the container and pointed out all five of the tiny pieces of meat and continued disagreeing with me that this is a rich flavorful sauce. When I asked her to do a taste test of the brown gravy and the stroganoff sauce she said that she would have to charge me $12.99 for the delicious stroganoff sauce, I mean REALLY. I waitressed for many years to put myself through college. and whenever a customer complained I was taught to listen, apologize (even though I didn't cook the food) and to treat them respectfully, not argue with them. I had to go back out at night in the rain to return this worthless dinner to an indignant, rude unprofessional --tch. It will be a long time before I go...

A friend and I went in the other night for dinner. We both wanted chicken strips, however I wanted the whole meal and the other person in the party wanted just chicken strips. I was going to give her my salad and she just wanted a side order of two chicken strips. This request has never been an issue in the past, and every waiter and waitress has been able to work it out for us to get our meals just this way. We had a waitress the other night, however, who was awful - terrible customer service and zero ability to cater to the customer’s requests. For just a side of chicken strips, she was going to charge the full $17 (the same for the full meal with fries and a salad). She said “we can’t do it the other way.” (Again, that is not true as multiple wait staff in the past were able to split it up like this for us). The order was wrong, the condiments were wrong (the waitress, upon realizing she forgot ketchup said, “I’ll bring your ketchup” … never did. I finally waved down a busboy and he had ketchup for us in less than 10 seconds). She checked on us but rolled her eyes when we expressed our dissatisfaction (we were never once rude) and walked off. At the front door, there’s a sign that says, “If you like Heidi’s, tell others. If you don’t, tell us.” So, we spoke to the manager on our way out. He was very unapologetic, never once offered an apology for our negative experience, never offered any money off, refund, or discount on our next visit. I have attached a picture of our meals. For $17, the chicken strips with fries was insulting. I cannot see myself returning in the future and if I do, I won’t be sitting in...