Subway — Restaurant in Groton

I was heading home from work (commute is 45 minutes one way) and I placed an order online. not even 10 seconds after I paid, I realized I selected the wrong store to pick it up at (10 minutes in the opposite direction of my home). So I immediately called the store to cancel my order. I had the rudest lady answer. I told her my name and informed her that I placed an order less than a minute ago and selected the wrong store and wanted to cancel my order. She then yelled into the phone asking for my name. I told her my name again. She then yelled into the phone again and said “I already made it”. I tried to tell her that I just placed the order and wasn’t close to that store and wanted her to stop making my order. She then then proceeded to hang up the phone. I arrived to the store to find an older woman With short grayish hair standing near the assembly line with her back turned towards the door entrance and no one else was visible. I wasn’t acknowledged or greeted and another gentleman who was waiting seemed frustrated for waiting. I grabbed my food but by the time I got home it was soggy and nasty. I've been to this store before and got sick, which is why I mainly wanted to cancel my order. The food didn’t even taste right that day and today. Won’t be heading back to this...

The girl who is working tonight is always rude to me, but her and the other guy working were rude enough to prompt me to leave this 2 star review. They were very sarcastic and gave me a hard time about everything from the first to last interaction. I read off someones order and said onion sauce and they acted lost because i didnt say sweet onion sauce. Customer service 101 if you dont have it suggest a similar alternative! I asked if they could label the sandwiches with a sharpie since they were going in the same bag (the sandwiches look exactly the same) and the girl in a REALLY rude way said "this ones flat" and the guy said "come on bro". They were both hyped on bringing me down and honestly I dont think I will ever go back even though I live a minute...

Worst subway in groton. Go to literally any other one! Placed order online at 11:30, told me it was ready at 12. I show up at 12:10 and the woman told me she hadnt made it yet. I said ok, ill wait. She kept asking me what i ordered, I told her it is all on the online receipt. Then everytime a new person walked in she told them she “couldnt help them because this lady ordered so much food”. I ordered 2 footlongs…….. that was it. I didnt leave...