Village Bake House — Restaurant in Groton

I hate to have to leave this review as I've been a long time customer of at least 10 years. I order the same thing every time. Chicken Pecan Salad - YUM. Unbeknownst to me they changed how the salad was made. When I got back to work and realized it I called to ask about it because I was a little upset to not get what I had ordered (or what I thought I ordered). I was told "everyone knows" that they changed how the salad was made and I had to ask to have it made how it use to be on their menu to get it that way. Fair enough. At this point I hoped they would offer to make it that way and I could just go back and swap my salad out...wrong. I felt belittled as I was being talked down to by the owner because apparently it was my fault I did not know the menu had changed. Quite frankly I have not seen worse customer service in our small town as I did today. Not one I'm sorry, no offers to correct it...just a click at the end of the line. Village Bake may have some good food but customer services surpasses that and I will never give my money to this...

This place is basic -- like Bob's Burgers. That said, the service is consistent and solid. When my mom introduced me to this place, she said that the egg-sandwiches are the only good thing on the menu. So, I tried the egg-sandwich. It was great, and its "Captain America" big-brother version is significantly even better. The coffee is good as well (like the bitterness of dark chocolate). Great value too. "Captain America and a large coffee." I have ordered that at least 5 times, never branched out. So, I can't really comment on the rest of the menu, but man can these guys make a mean egg-sandwich (it's BIG too, and not too pricey). Worth a try; don't be too surprised if you...

The Niantic Village Bakery "Chicken Ceasar Salad Wrap" has been my favorite for decades! It is for those who are NOT SHY of garlic and really flavorful cheese. My hubs was a pro at making tableside Ceasars and prefers corn tortillas, so he was resistant to try this. I finally got him to split one with me and as he ate it, he became more & more of a believer! Now every time he makes the trip to the nearby Book Barn, he takes a cooler to bring back 2 large ones! If returning to work, have a "half-sour" pickle afterwards then something lemon or mint. If not, the potato salad is nice with it. ...