Burger King — Restaurant in Groton

I rarely make reviews but I felt like someone needs to see this and understand why their establishment is having bad reviews. So for first starters, I just want to say I completely understand that the food service industry isn’t as “easy” as some say, people learn differently and such. But however, you should always leave your personal life outside and not in work. The service and food has shown their emotions. So what happened was, my husband went through drive thru to grab us something quick to eat and the people did not do their job properly. I was on FaceTime when he was ordering but anyways, he ordered a large whopper combo with a sprite. The whopper is for me and he got another sandwich, so I took a sip of the sprite and it was literally carbonated water. I don’t know if they know they’re low on syrup but that was extremely gross. The fries are decent, kinda stale but whatever. And as for the size of the combo, they gave us a small.. uh okay (doesn’t help that the people were being rude either) and then we ordered a Oreo cheesecake but it wasn’t there. Wasted about $2.59 for that dessert that is invisible. Now have I had been with him, I would’ve made sure our order was right. Not his fault but theirs. Now before considering this review I did check others just to see what the recent review was and honestly, I’m not surprised. Their reviews are mostly terrible. Not sure why they are still even active. Should’ve went for McDonald’s honestly 😂 I just hope to whomever sees my review knows of the service they will receive. Everyone loves fast food, do your share and wear a smile with...

I have no idea why there would be any scathing reviews about this location.Fast food...I get it...it can be a nightmare.Not so at this location.I have been coming here for years and have seen a steady rise in staff and in consistently.If anyone who dined there truly knew what this location and others deal with, that are owned by its ownership group you would be shocked.The management and staff deal with the lean business practices of a large mso who owns the store.Keeping things to a minimum are the norm here and the fact that the Manager and Staff do so well is to be applauded.They maintain a regular core group of great people here who have this job to live and pay bills.Too many times people think it's a transitional job...no one cares or stays.Not so here They do a great job and keep the place clean and tidy despite the pigs and slobs who come in and leave it a mess.In the years I've been coming here I can name only one or two times at most where there was an issue and it was immediately addressed without question.Again the mso who owns and operates the store gives the minimum required for the employees to succeed and I have actually spoken to someone in ownership about these issues.Will it be addressed? Who knows.But before you bash the staff and Management,Realize they are starting out with one arm tied behind there back from the start.And,Despite these obstacles put out solid and hot product on a consistent basis.They,The Whole Team are to...

Never been treated so rude in my life. I was embarrassed when the employee keep telling me I was miserable. I made a mistake when I ordered and when I realized I made the mistake I apologized and asked if she could change the order. She said she couldn’t. I had paid for the jr whopper and she said she would have to charge me for the fries and soda. So now my bill is nearly $3:00 more. She then offered me free fries and a soda. I wasn’t looking for a free anything. Just wanted her to please change the order. Again said she couldn’t. I told her to forget the order and started to leave. She then said that I had paid for the jr whopper so did I want it. At this point I turned around to get my order. She was very sarcastic and said have a blessed day, turned around and quite loud said how miserable I was. I stopped tuned around and said I heard what she said and thought it was rude of her to say that in front of all the other employees. She then started yelling at me while I walked out of the store. I know the other employees heard her. Tried to call the manager but no one answered the phone. I know this is long but I am very upset with the employees at the...