Big Norm's — Restaurant in Gurnee

The one star is for bait and switch.

We went here once a couple years ago. They were on Upside saying 6% back when you eat at Big Norm's, then when you get in the restaurant there's a sign that says 6% credit card fee.

If you don't have the promotion, you pay a 6% credit card fee and don't even get the "rebate".

No processor that I am aware of is charging 6% to take a credit card. I'm also unaware of any other restaurant that has a 6% credit card fee. Most don't have any fee.

The highest swipe fee I'm aware of are American Express cards, which are relatively rare and still aren't even 3%. There's about 19 MasterCards and about 29 Visa cards in circulation for every AmEx, and those cards have lower fees.

With AmEx you might be paying 2.5% plus a fraction of a point to Toast or something, but with most it's less than 2%, and for every 48 Visas and MasterCards you might get 1 customer with an AmEx.

The whole reason to take AmEx is that they're more selective with their customers, so they serve a population with more disposable income and higher credit scores and thus command a premium in the interchange market as these people tend to have higher orders. While the others get more volume, AmEx gets more revenue.

Anyway, I really hate when businesses try to cram sneaky fees that so blatantly have no relation to what they're actually paying for said swipe fee. So we almost never return...

I am IN LOVE with italian BEEFS, I normally would frequent Chicago every once in a while to quinch my thirst ... I tried this place and absolutely FAIL IN LOVE!!!!, even took some time and talked to the resturant Owner, about how good they were and tht it reminded me of the city BUT, ... I noticed tht I would order the same thing every time and my price would be different . And im not talking about change I mean 2 to 3 dollars different..... So I started paying attention to when I order how many times I see the guy push something and it seemed as if he pressed 50 cent when I wanted it dipped or extra dipped and when I said cheese same thing hit it twice so it completely put a bad taste in my mouth, did I mention maybe 2 times out off 3 the owner was ringing me up I mention it to him passively but it seemed like he just ignored me in a way, it depends on what you order he said . I said I get the same thing everytime, he replied like a shrug got up went to the back I suppose... I and my other half left there paying 27 for two sandwhitches and fries thats is beyound for a burger hotdog joint.. so try at you own expense watch what you order and how they ring u up I know im not the only one to...

So I did a door dash order it never said what cheese they would out on there let a long a option for no cheese so I figured it would be a white cheese swiss or whatever so I can to pick up my food I opened the sandwich to see it nacho cheese I dont eat that kind of cheese due to it makes me sick so I go back in to see if I can change the cheese unfortunately he wants to ring me up all over again when I just paid I'm not going to pay for a whole meal when you could of accommodated me in the sandwich not my fault you signed up for doordash and you cant tell what you want on your sandwich on top of that what type of onion rings are these you just serving any type of food the onion rings wasnt even given nothing but a back full on crumbs and grease but it's cool my whole Drs office usually orders from there but that won't be happening again Thanks but no Thanks we will continue to order from 5 points this type of service is horrible on top of the smirk he had on his face never know he will come in your restaurant just know my family is leaders in the...