Dunkin' — Restaurant in Haddam

Unfortunately, because of the bridge situation I can only visit on Thursday and Friday mornings and weekends. I would usually go there every weekday morning. I normally use the app and go inside to pick up my order. It saves me time, and everyone is always very pleasant and attentive. Anyway, some mornings like today they are short staffed, and I have to get on the drive through line. I don't know this until I arrive, park and get out of my car and walk to the doors to find they are locked. I can't cancel the order at this point, so I have to get on the drive through line. By then I have lost my place in line by three or more cars, and my order is cold. Please can you guys at least put one of those small plastic signs in the lot so that I know not to park and waste even more time. I have a one-hour drive ahead of me, so time is important to me. Better yet, why not install a pass-through box, so pick-up orders can be accessed even if the doors are locked. I spend thousands of dollars at Dunkin, and most of them at this branch. It is my go-to place for coffee and bagels. Love it...well most...

This location is hit or miss. Coffee can be perfectly put together and effect is great. Or it can be a miss. Last two visits, shots were burnt and it killed my morning coffee need and want. I always tip and rarely get someone who doesn't seemed rushed and not happy, but they are there. Take your time. Rushing is not always best.

July 2021 I am updating my review to a two-star. Today's coffee was milk with ice and a splash of burnt espresso. I really don't understand how this can get wrong so many times. I will not be back! I will continue going to Higganum Duncan, where I have yet to have any issues. Knock on wood.

October 13, 2021 update:

Today was the first day I've been here in quite a while. They just remodeled, even though I only go through drive-thru.

I will say the overall feel was a bit better.

I ordered a medium pumpkin cream cold brew with only half of the sweet stuff. I added two cream and it is really good.

I'm hoping this is something that will stick and consistency will remain...

I would have to give everything a zero rating. I'm not sure why that is never an option. Anyway, I stopped at the drive thru of this particular dunkin literally 4 minutes ago now. The girl working did not greet me, she simply said "sorry we're closed"..... at 6:43 pm on a Sunday? Really? I thought that's an odd closing time for a dunkin. I figured it had to be at least open until 7. So for good measure I checked trusty ol' Google as well as the sign on the door, both of which informed me that they are in fact supposed to be open until 8pm on Sundays at that location. Then the girl said as I drove away "Have a great night!" Which I can only assume was said condescendingly. Yeah sweetie I'm going to have an awesome night now that you decided to close early and I have over 2 hours of driving ahead of me. Let's hope I don't fall asleep and crash and hurt myself or worse, anyone else, because you decided you were tired of working and you closed an hour and 15 minutes early. Thanks a lot Dunkin...