Edited for clarity: We are able to track the driver who took just under 12 minutes to travel from your establishment to our house. Some cooling is to be expected but cold to the touch pizza, wings, and meatballs in under 12 minutes is a no brainer unacceptable. While I would normally call a place with any issue's (everyone has a bad day here and there) sending the food out in the condition you allowed was all I needed to know. Someone had to actually look at this food, handle this food, and then pack this food knowing it was burnt as in burnt through not residual from the oven. Perhaps spending a little more time correcting these issues in house versus chirping back with defensive excuses would help. Extreme ownership goes a long way. Especially in our area.

Order placed at 5:15 on 01/01/24. Follow up advisement had delivery arriving by 6:15. Food arrived at 7:00. Ordered pizza well done, wings crispy with an accompanying side of meatballs. Per driver, the food was not ready and she had waited nearly 2 hrs for same. Cannot verify this but the food arrived cold as in chilly. Both the wings and Pizza were/are inedible and appeared as if they were in a house fire vs a coal fired oven. The meatballs were also cold, were tossed in with a salad and tasted like same. How/why this food was allowed to leave the establishment let alone for a paying customers is a question for the ages. We have eaten here a few times and ordered the same food in the same fashion. All was great the first 4/5 times however, the last few times produced gradual decline leading to today’s charred mess. This cannot be blamed on coal fire residue, the food was burnt, period. Once one of our favorite dining spots is a no go moving forward.