Jersey Mike's Subs — Restaurant in Hagerstown

We love Jersey Mike’s food, however the extremely rude and poor customer service I received on 11/22 was enough to make me not want to return. I made a mistake with my online order and I went to the other location only to find out I sent the order to this location. I called and spoke with a guy and let him know that I was on my way. Once there despite I had an email with the order number and everything they said they didn’t have an order for me. The cashier told me “she will talk with you down by the slicer” I stand there and wait about 10 minutes, she looks at my order, comes back and says can I see it again. She proceeded to tell me that the order was under my first name and handed me a bag, I started walking out but decided to check the order and it had 4 large sandwiches with names on them that were obviously wrong. I went back to let her know it’s wrong, it was the order of another customer who was standing there waiting. She grabbed a receipt from the counter and turned and walked away. Didn’t say anything to me, I just stood waiting not a word was spoken to and then she had my order made and handed it to me and still said nothing to me. Needless to her customer service skills are...

This Afternoon I ordered lunch online for my office in Hagerstown at work just two meals. I unfortunately ordered pick up at the Martinsburg location (not paying attention due to quickly ordering, completely my fault). Therefore when i arrived in Hagerstown my food OBVIOUSLY wasn’t there. So a employee who I would assume to be the manager jumped in and told me he would call the Martinsburg location himself and take care of it for me. I was in and out within 5 minutes with the lunch I ordered, and he took care of the cost for me. This is hands down the best customer service I have ever received from the food industry and it’s not just this one time, it is every time I order from here. Not to mention their subs are so fresh and delicious. Highly recommend, and thank you to their manager who...

This place is usually 5 stars everywhere but today made me never want to come back.

I ordered my food for pickup at 12:20, it said it would be ready at 12:39.

I asked for my food and it wasn't ready but everyone was standing around talking with no one in line. My food wasn't done until 12:50 a full 30 minutes after I placed my order when I'm already short on time.

The shift manager or some team lead was distracting everyone talking about shifts, vacations, days they work while no one was actually working on my order.

Adding to all this was staff touching their faces and noses with their gloved hand before returning back to making people's food.

The Friday (09/1/23) staff was probably the worst I've seen it here, Thursdays are usually...