The Home Depot — Local services in Hagerstown

I needed a new refrigerator. I went to Home Depot on a Saturday. I talked to a salesman, and he showed the refrid to us. He pulled the sticker off the frid and checked availability and gave me a price. We went home and came back the next day. A different person was working. She showed me the refrid again, got the sticker off the refrid, and sold us the refrid. She setup Friday for delivery. A private crew delivered and removed 2 refrigerators from my kitchen. They were very professional. When they unloaded the refrid, it was a cheaper, wrong model. I called to the appliance department and got a hold of yet another lady. She was very pleasant and said it needed taken care of immediately. She checked in to it and came up with that someone had marked the refrid wrong. It was still marked wrong. So for at least a week, they, in my opinion, false advertised that refrid. She agreed. I told her I had to go get ice for a cooler for now both my refrids were gone out of my kitchen. One was bad, but other one was fine, but old. She said don't go right now, because I am going to see the manager right now and get it handled. She said he would be calling me in a couple minutes, so stay here. 1 1/2 hrs later, I still hadn't heard from the manager. Meanwhile I looked up on their website the correct refrid. It was $600.00 more. I waited 15 minutes on hold, an finally got an operator. I asked for the manager. She put me through. 15 minutes later, I’m still on hold, and the operator came on again. I told her again, I wanted to speak to the manager. She put me through again, and again I waited. Finally the manager picked up. I asked him if he talked to the appliance department, and he said he had. I asked what are we going to do about this. I informed him that they have been advertising the same refrid for at least a week at the wrong price. I asked him how many other people got shafted the same way? I explained to him that they had taken my refrid, and now I'm in bad shape. He could care less. He said he would have to go to the appliance department and check into it. I said I would wait while he walked back, because I have been on the phone for over an hour. He said he couldn't go back because he was on the phone with me. I said you must be the only store around that doesn't use cell phones.. I was getting madder by the minute. I asked what are we going to do. He said he didn't have the authority to give me any kind of discount on the right one, not even on the floor model. He said I would have to call Home Junkpo for any negotiation. I said I would be going on social media and tell my story. He didn't care. I told him I was calling my lawyer on Monday, and then he said he would have to quit talking to me in that case. I told him all I wanted was this straightened out. I said " How long would it take to get my money back"? He said a few days. I never told him I wanted my money back. We hung up and he said he was going back to appliances to check on it. In about ten minutes, he called back. He said I was able to process your credit card, and returned my money right away. I told him, I never asked for my money back, he even agreed. He wanted out of that sale apparently pretty bad. He was crude, rude, and wrong. I will never buy anything off that democrat socialist store again. I went to Lowes, got a similar model and it was delivered the next day. Don't get jerked aroud,...

• I Went into Home Depot # 2567 on 6/15/20, opened a new line of credit to purchase a new fence. Went to the pro desk and spoke to Ken where I was told that the fence would be ordered and I would be contacted with order status updates. On 6/18/20, Ken called me and told me that I would have to come back to the store because his manager (Julie) told him that I did not make the purchase and I had to provide a receipt. At this point, I'm upset because not only was my fence order being postponed, I was being questioned about not making a payment that I clearly have the receipt for and the validation info and Order ID on. I come in a day later with my receipt and ken takes it back to the manager. The manager must have felt foolish for her actions because she tried to keep my receipt, and I thank ken gracefully telling her she couldn't. I get my receipt back and ken tells me that my order is pretty much complete, but missing only the posts. He states that there will be two trucks coming in Wednesday & Thurday 6/24 &6/25 and that we would have everything by friday 6/26. I wait until Thursday 6/25 and call ken because I didnt receive a call and find out that he left early Wednesday and called out Thursday. I speak to the manager (julie) and she tells me that not only am I missing the posts, I'm missing Gate kit and posts caps that ken already set aside for me. Julie then tells me that the items have to be special ordered and will be available June 29th, but "Cant guarentee that", this prolonging my order during to the "Pandemic". Ok. 6/26/20, I call ken tell him about the conversation I had with julie and he says that he hadn't had a chance to check the stock, so I told him I would take matters in my own hands and call corporate. The same day I call customer care and get connected with Miranda. Miranda hears my complaint, tells me that shes reaching out to escalations and puts me on hold. I wait for 10mins or so and get disconnected (hung up on). I wait to see if Miranda is concerned enough to call back and check up, but it didnt happen. Icall back and get Miranda again, who seems unbothered about her last call. I tell her who I am and that we got disconnected (hung up) only to be put on hold again and transferred to another rep. I cant recall the ladies name, but I told her about Miranda, was put on hold and the call got disconnected (hung up) again. I call back and got connected with Shakeia who was excellent and professional and got my situation documented, escalated and will be following up on Monday. Home Depot, I hope you know that this entire ordeal has been very unprofessional and highly upsetting. If I would have known that opening a new line of credit and shopping here would be like this, then I would have done my business with Lowes. Very disappointed. Please give Shakeia a raise and Miranda...

Now I normally don’t do this but I finally bit the bullet after almost an entire year of dryer issues and bought a super awesome Maytag dryer to start replacing my set. We bought the big one! After paying the bill and setting up delivery I was feeling the sting of such a large purchase but I was assured we would be well taken care of. I am a very busy realtor so the fact that they told me the delivery drivers would call 30 minutes, giving me time to leave work to be there without missing an entire day to be home for the delivery was great! They called me 5 minutes away and argued over the phone about me not being ready and waiting for them when it takes me 30 minutes to get home from my office. Strike one. Upon trying out the new dryer, it would run a few minutes then light up red and overheat. After looking behind the dryer at the connection, the hose used was inappropriate for the model of dryer we got, was crushed and the dryer was pushed all the way up against the wall causing air flow issues. Strike 2. Upon further inspection of the installation, I noticed the door was not switched to the opposite side like the work order had explicitly stated it would be (we even paid extra for this). Strike 3 I was upset that this huge purchase I just made left me with an improper, potentially dangerous installation of the dryer I could not even use! I called the store where I purchased it (Hagerstown, MD Home Depot )and they told me I had to call the 1-800 number which I did, and waited on hold for over an hour. They finally scheduled a service appointment 5 days after delivery UNACCEPTABLE! I didn’t have a choice so I scheduled and waited. So the service appointment comes, again we are excited to have our brand new huge capacity dryer working (family of 7 and you can imagine how much wet laundry and dirty laundry is piled up by now). They check installation, fix the hose but tell me that I need to special order a dryer if I want the door to open the opposite way (not the case). Now, I have the money to buy the washer. I want the matching washer, I want it from the same place with the same warranty etc. but I would rather eat glass then have to deal with Home Depot again. I feel my concerns have not been taken seriously and will be making it my mission to make sure my family, friends, and clients do not use Home Depot for the purchase of installation of any appliance. I am extremely upset over this experience and feel forced to make another purchase to make my set match. I don’t know what I will do but I do know I will never willingly make a home appliance purchase from Home Depot ever again!

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