IHOP — Restaurant in Hallandale Beach

This is the first and last time we come to this place, the person who attended us at the door is super rude, he changed our table twice, my father almost fell off the first chair that was broken, we told her and no one do nothing, I asked to speak to the manager because they began to attend first to a group of 11 that had entered after us, there were 3 of us, a lady arrived in a bad manner, I asked her if she was the manager and she said yes, I asked her name and she don’t respond . I explained to her that no one came to take our order, at least for the drinks, having arrived first, he treated us horribly with an attitude as if to say well, what do you want me to do, after all this I asked her name 3 more times and she refused to give it to me, the waitress who came by the name of Sol Ángel was super professional and attentive, The supposed manager, because after talking when we were leaving with the REAL MANAGER, she brought me a soda to the table that I almost threw on the table Her name is ASHANTI, I never understood why she came with only one drink to the table with the other 2 missing, but anyway, even though the food came cold we didn't say anything, we just wanted to eat, Miss ASHANTI is rude Even with the employees, he treats them horribly, I don't understand how such a large and prestigious company has an employee like this. The REAL manager CALLED Joradana I think, sorry if is not the correct name , a very tall lady. She was super professional and attentive, she apologized to us , I hope she will talk to Mss Ashanti , so that no one else goes through that bad moment, my parents are older and They gave us a...

I’ve never left a 1 star review for any place because I’ve never felt a need. But this place has so many 5 star reviews for some reason and my experience was so horrible that I thought maybe it used to be good but now it’s changed and people should to know about it! First of all the wait was ridiculous! First waiting to get seated, then waiting to make our orders, then waiting to get our food, the waiting to get the check, then waiting to pay for our food. Every single step of the wait was accompanied by a ridiculous wait. Like I’ve never waited for that long for any food in my entire life. And they were not even busy. Half of tables were not occupied. Many other customers complained about the same thing and the waiter just kept saying they knelt have 2 cooks. In the end I was tired of waiting for the waiter to process my payment so I walked to the cashier my self but there was nobody there. When the waiter finally arrived I pointed out (very calmly and respectfully) that if they are so short staffed and it takes so much time to serve people they should let their customers know in advance that the wait is unusually long and let them make an informed decision. The administrator seating nearby overheard our conversation and said that they didn’t care about customer feedback. Like literally said just that!! I haven’t even mentioned the fact that the sever who was serving us was just really nasty. His shirt, pants and apron were all dirty, soiled with food etc. and he was biting his fingers and nails while accepting our order. I’ve never had such a disgusting experience at a restaurant. Let alone such...

I love IHOP, BUT TODAY IT. WE WAITED TO BE SEATED FOR 15 MIN. WE NOTICED THERE WERE TWO WAITERS ONLY IN THE RESTAURANT & 3 COOKS. TRY HOLDING UP YOUR PHONE FOR 15 OR EVEN 2 MINUTES W/O LOOKING AT IT AND SEE HOW LONG IT FEELS. THE WAITER WAS VERY POLITE AND TOOK THE ORDER. WE WAITED FOR 45 MINUTES AFTER SHE PLACED THE ORDER, IT GOT BUSY REAL FAST. SHE ALREADY WAS SERVING 3 TABLES + OURS = 4. ONE OF THEM HAD 10 ADULTS AND 2 TOTS/KIDS. STILL, WAITER CONTINUED TO BE VERY POLITE THROUGH IT ALL. MY POINT: IT WASN'T THE WAITERS FAULT SHE JUST DIDN'T HAVE TIME TO OFFER MORE WATER, NAPKINS, NO SYRUP ON THE TABLE, OR IS EVERYTHING OKAY AGAIN, STILL NOT THE WAITERS FAULT. HER JOB IS WHAT PAY HER BILLS, PUT CLOTHES ON HER BACK, AND FOOD ON THE TABLE. AGAIN MY POINT: A VERY WELL-KNOWN PANCAKE 🥞 AND BREAKFAST RESTAURANT AND MAKES MILLIONS $$$$$. CAN'T YA'LL GIVE YOUR WAITERS MORE HELP. CAUSE IF SHE DOESN'T GET ANY TIPS, I BELIEVE IT'S NOT THE WAITER'S FAULT FOR ALL THE ABOVE. MEANING, THAT FOOD COMES LATE, THE SERVER CAN'T BRING MORE WATER, ETC. ACCOMMODATE YOUR CUSTOMERS SHE MIGHT NOT EVEN GET A TIP. PLEASE, THIS IS NOT THE ONLY RESTAURANT THAT DOES THIS. JUST ACCOMMODATE YOUR EMPLOYEES TO BE APPRECIATED BY YOUR CUSTOMERS. YOU GET PAID EITHER WAY, BUT THE SERVER MIGHT NOT RECEIVE THEIR TIPS. TO BAD I DIDN'T GET HER NAME, CAUSE SHE WAS DOING A HELL OF A GOOD JOB KEEPING HER PATIENCE, POSTER, AND POLITENESS WITH CUSTOMERS.

HAVE A BLESSED DAY, AND RECOGNIZE YOUR EMPLOYEES, THEY ARE THE BACKBONE OF YOUR...