Zaatar Shawarma Falafel Station — Restaurant in Hallandale Beach

Staff very slow even though we were the only customers in the restaurant. We had a total of 5 people in our group. Everyone’s food came out at such different times that some were completely done eating before others had their food.

I ordered the lamb shawarma. It was very large chunks and chewy. Not good quality meat. The wrap was too dry from being on the warmer too long is my guess.

One person in our group found a hair in their falafel plate. Ok yes it happens but this did not add to our experience. Two people ordered glasses of water. There were literally things floating in the water. Either from a dirty cup or the filtration of the water was not clean.

But to top off all of the above. As we are eating our food, the male and female worker behind the counter were tearing off chunks of the bread and dipping straight into the hummus on the line and eating. No gloves, no putting it onto a separate plate. Straight from the line where they serve customers. As I’m looking at them in awe they both take another bite and then head to the back.

I was beyond disgusted and will not...

We are very lucky that we only ordered 3 wraps and not waste any more money, in fact ,those 3 wraps alone where more than enough to make us never want to come back again. Secondly we did not ask for the wraps to be cut in half until after they had already been prepared, which means the taste that we were missing was missing on your behalf, seeing as though YOU DID NOT make the wrap "FULL" Third of all , you did the correct thing by not charging us for the 1/2 tsp. tahini sauce(which u assumed 6 people could share), which we had to ask for on the side ,that was supposed to be "inside" of the wrap. And lastly, any "authentic " shawarma establishment should know to serve the bread warm. With that being said, the response which you have given me was very unprofessional and quite frankly very rude. These reviews are meant to be helpful to the public and also for you to make sure you are running a proper business and not running people away. I am sorry to hear that you are lacking in customer service skills. Hoping you can improve your...

Not good Lebanese food, but ok Mediterranean food. I wanted this place to be good and was hoping to leave a 5-star review to support this local business; however, the two employees working had ZERO pride in what they were doing. I overheard them turning a customer away in Spanish saying that they don’t have a menu item. The customer walked away in disbelief after asking twice and pointing to a chicken kabob plate.

We ordered a few dishes for a family of 5 and they told me when it was ready, expecting me to pick up from over the counter even though they could barely extend out far enough to give me each of the 8 different plates/bowls one-by-one. I had to go up and ask for plates to eat on, plastic ware, and napkins. Imagine what it would be like to see someone who is just there to collect a pay check and is bothered that you are making them do their job. The owner should fix this ASAP and I’m sure the food would be better also. CRAZY how much bad employees can bring down the entire experience when going to a sit...