Saigon deli — Restaurant in Haltom City

On 9-30-25 I went to this deli to get a sandwich. I have been going here many many times for years. The lady that works up front is so IGNORANT, RUDE AND DEFENSIVE. I have given them the benefit of the doubt every time and now this is what broke the camel's back. I am half Asian/German and I really hate to say this about my own race but most of these vietnamese owners or workers in this particular corridor (like this deli and the supermarket next to them called Nguyen Loi Supermarket) do not know how to service or deal with the public. If you are not their race or you are mix, they treat you very indifferent, rude and are very unhelpful. I went in the deli today to buy a sandwich. There was another lady in front of me at the counter and the counter lady waited on her then it was my turn. The counter lady totally ignored me and proceeded to help the lady in back of me! I did not say anything , then the lady in the kitchen said to help me because I was here first. The counter lady then helped me then I thanked her and asked for a receipt after I paid. When I left and half way home, I looked at my receipt and noticed she over charged me. "It was the principal for me to go back". I went back and said politely to her she overcharged me. She started getting defensive and yelling saying she did not. Asked her to give me the receipt she rung me up before then and she couldn't. "I was not born yesterday, so she printed a new receipt for me and said here". No lady!, why would I want a receipt for now when I came in before! Told her I might not speak flued vietnamese but do understand and she is rude and this is not right. All of the sudden she said she does not speak English and don't understand what I am saying now! There is a lot of other sandwich places I can go to purchase a sandwich and this will be my last time I will be doing business...

I love vietnamese food and was looking forward to trying this place based on what seemed to be good reviews. Here is my take as a non Asian but Asian food and dive enthusiast. I was surprised, but there is what amounts to no seating other than a few basic tables and hard plastic chairs that are right against the counter, coolers, and waiting people. The pictures looked like more seating, but no one would want to sit here. There is very little space overall. There is some food set out in boxes to take and go. Other food is in glass coolers like authentic fish, puddings, etc. The older lady at the counter speaks NO English to ask questions or tell her to take off peppers, for example. Us not knowing her language seemed to irritate her to no end! Perhaps it's only meant for locals. Haltom City has a large Vietnamese population due to Carter's 1980 refugee act. Many settled in Haltom City. These is a multitude of real Vietnamese restaurants. This place has GREAT prices. 4 full-size Bahn Mi for $17. The meat is sparsely applied. The dark chicken bahn mi had a gelled piece like the bottom of a cold rotteserie chicken. The pork one is made into ground pork patties. It had a good taste. They added plenty of good pickled veggies, however, cucumber was so bitter we thought we bit into a cleaning product! The taste lasted and ruined it all. I would suggest the BBQ pork, if anything. Seriously, I felt I would end up with a stomach ache after eating, but it was apparently ok. For price, I don't see a better deal. Dare to go and try it...

Haven't even had a chance to try the food yet because I'm blown away by the HORRIBLE customer service. As I'm beginning to order two sandwiches, the lady informs me that there's a buy 3 get one free special. Before I can even tell her what two other sandwiches I want, she walks away. When she comes back I gave her the other two sandwiches. After she looked at me like I was stupid, she proceeded to yell about how 3 plus 1 is 4. I thought maybe she was only rude to me but as I'm sitting here waiting for my food, I'm noticing she's rude to everyone that DOESN'T speak Vietnamese. I won't be coming back here EVER again. No matter how good the food is. Customer service goes a long way with me. I believe in supporting small businesses and especially immigrants coming to the US to make an honest living. But this establishment seems like not only do their care for American customers but they also don't care to earn my business. I'll take my...