Casual counter-serve chain for build-your-own sandwiches & salads, with health-conscious options.
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On 6/6/21, I ordered three 6 inch subs on the Subway app for pickup from this location for the first time. First one was the steak with american cheese, lettuce, tomato, pickles, olives, and mayonnaise on toasted Italian bread. That one was made perfectly.The other two however, were another story...
The second sub was the oven roasted chicken with lettuce, tomato, provolone cheese, 1/2 portion of jalapeños, and EXTRA buffalo sauce on toasted Italian herbs and cheese bread. This one was not completely correct as it was put on regular Italian bread and hardly any buffalo sauce on it. Now, I still enjoyed it, but was bummed because it wasn't made exactly as I prefer it to be.
The third and final sub...was a HUGE disappointment to say the least. It was the turkey breast and black forest ham with american cheese, lettuce, tomato, spinach, olives, pickles, green peppers, sweet peppers, cucumbers, oil and EXTRA red wine vinegar on toasted Italian herbs and cheese bread. HOWEVER, once again, the wrong bread was used. But that's not the worst part. They neglected to put any peppers, cucumbers, olives, pickles, or oil and vinegar!!! Instead it was the two different meats, with the cheese, lettuce, tomato, spinach and....a WHOLE BUNCH of MAYO!!!! What kind of stuff is that? It's like whoever made these subs were just like "Eh, whatever, as long as we finish them in time and wrap them up all neat,(which was the most impressive part about this whole order by the way) they won't know the difference.
To sum things up, I won't be doing business with this location anymore for a long time. I'll stick to my usual location who has NEVER made mistakes with my...
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Couldn't even use my coupon . After calling 6 subways near me to make sure I could use my specific paper coupon , I arrive to order my Italian BMT with extra veggies and cheese ... only to find out it's apparently not allowed on the coupon despite the cold cut combo being on there . Employee was nice but could not just charge me for the cold cut combo and give me the BMT I always get cuz she said she'd get in trouble . She tried to call the manager but couldn't reach them . MY COUPON LITERALLY SAYS - " Excludes footlong snacks , the beast , 5 meat Italian , & garlic roast beef " SAYS NOTHING ABOUT THE BMT . IF YOU ARE GONNA ACCEPT COUPONS DON'T PUT A MILLION RESTRICTIONS ON THEM THIS MAKES ME WANNA GO EVEN LESS TO SUBWAY WILL NEVER COME BACK TO THIS SUBWAY EVER AGAIN ALL I WANTED WAZ MY $6.99 BMT AS A REGULAR SUBWAY CUSTOMER...
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I like Subway. So I choose that before I choose McDonald's or Burger King It's a lot healthier. When I do not like is when someone is working at the register and does not remove their gloves and attempts to prepare food for someone with the same dirty gloves they use to take money from patrons. I'm a stickler when it comes to food service, as any and everyone else should be. When I brought it to the young man's attention that he needs change his gloves before preparing my food He was NOT too happy with me. People need to do better and food service training! Watch and pay attention to how your food is being handled We only have one life. SUBWAY on Dixwell...
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