BJ'S Restaurant — Restaurant in Hamilton

We had the worst experience we possibly could've encountered. I have eaten here many times before we moved out of state. On Monday January 1 new years day at 7:10 pm we walked into Bjs ready to eat after traveling most of our day. There were not very many customers in and our service was still very slow. We ordered a French dip sandwich, prime rib salad and the kids fish and chips. Our order took over 30 minutes to get out. Once the order was out, we noticed things that no body wants to have on their dinner plate. My French dip sandwich had mold on the top half. Our salad dressing (ranch) was sour and foul smelling. When we confronted them they didn't offer to fix or take anything back. After going back and fourth with waitress and showing mold they took the sandwich off of Bill. They would not remove our salad because "the ranch was fine all day" mind you we came in very late in the evening, where the ranch has sat out on the counter for HOURS. I asked a family memebr who worked there how they put away said ranch. They disclosed it gets new plastic wrap on ranch container and put into fridge if not all used in 1 day. You can't tell me reusing ranch that sits out everyday can't be sour. We payed $17 for a sour salad that we couldn't even eat because the ranch was that bad. We had the worst service to date. We have loved BJs since we lived there but since moving and visiting, they have...

The Unprofessional tone we received set the stage for our experience. I’m not going to say anything that isn’t true of my experience

1. I’m not a small person and requested a larger table for my family of four. Our waitress seemed to be snippy about the request but allowed us to have a larger table.
2. The carpet is in need of replacement due to heavy staining and at least the empty jelly containers under some the the tables needed to be cleaned up.
3. Our son(3) was given a cup of milk and he said it wasn’t any good. Ok, I took a sip.. Tasted like seafood.. Asked the waitress to smell it. She goes to the back and returned stating that it had just expired today. Ok... Check please...

Now I’m a person who spent many years of my life in the back of the house in my teenage years prepping/cooking/cleaning. That milk had been contaminated by some seafood product and before leaving I did address Rebecca and the server and the above mentioned concerns. The server may think I’m a AH But I’m the customer. Rebecca contacted someone in upper management and they did take $10 off the bill and I did leave a $5 tip in the end..

Sorry but this place is in need of a renovation and I really wished things had ended differently but it is...

BJ's is one of what I consider to be the two staple family restaurants in Hamilton. They offer a full bar, breakfast, lunch and dinner. The food here is classic American style with daily specials, traditional favorites like burgers, sandwiches, pizza, and holiday buffets. I personally can't come home without stopping by for a pizza but I love their Ruben as well!

A few unique things about the place. The art always changes, all of the pictures on the wall are for sale, with reasonable prices displayed, and change consistently as a result. They have a couple of large spaces where clubs and organizations have been known to host their meetings or people book out for private events. The restaurant couldn't be further from a chain or fast casual, I've experienced it can have good days and some that aren't. Instead the experience you have here is a true product of the Bitterroot in its second generation of the same family ownership, the owners are from the valley, like their parents they went to school here, raised their family here and employ many people...