Jimmy John's — Restaurant in Hamilton

I work here so in my own opinion it's the best thing ever. But we are only human and we make mistakes just like anyone who breathes air, and we are very understaffed so we try our very best to fix anything we may have messed up and if your order is a delivery I promise we try to get it out to the customers as fast as we can. If it's late it makes us at Jimmy John's just as upset, if not more so, than the customers who have had to wait on their orders. We all try as hard as we possibly can not to make anyone wait for their food, FREAKY FAST for all orders is our top objective, but when we don't have enough help inside or on the road then sometimes it just can't be helped. Please try to be patient and understanding, we didn't forget about you and we understand that you probably have better things to do than wait for someone who is driving their own vehicle, that they have to pay to have fixed, to put fuel in and maintain out of their own pocket (Jimmy John's is not responsible for wear and tear on our own personal cars) could be kind of inconvenient. We enjoy seeing all of your orders going out FREAKY FAST AND FRESH, and have actually gotten into some serious altercations over orders being late going out the door. We want you to get your food just as fast as you would like to get it I promise, Thank you for your time in this matter and God...

The delivery is consistently quick. I suppose that's why we order from them, well and when we're too lazy to make our own cold cut sandwiches. The soda products seem to be mixed a little "lean." I usually get the large tuna - and it sometimes arrives with enough meat for 2/3 of the sandwich. There's only been one time that they've managed to cut our orders in half when delivered, and we used to order from them a lot.

When ordered and eaten at the brick and mortar, they fix everything properly, with enough ingredients - and they can find the knife to slice the darn thing in half. It seems like a pretty simple procedure...and if it's offered as an option, then why isn't it done?? And, frankly, JJ as a whole are pretty darn expensive for what you get. With minimal effort, we do better at home, with better meats from the locally owned deli.

Well, 3 months later...still can’t seem to find the knife. I think it’s personal. Ordered several times since, and no cut for you! Last - ordered two tunas, one with extra ingredients for me. Two sandwiches, two cuts...they made it halfway. Mine arrived whole, other was fine. I’m puzzled how one can miss...

I have never been to Jimmy John's and decided to try it. I was with my friend. We normally go to Subway, Firehouse Subs, Penn Station or Jersey Mike's. It was clean inside but quite cold and uncomfortable as it was a very cold day outside and the A/C vent was blowing right on us no matter what table we picked it was just uncomfortable. The table where we sat had not been cleaned. There was still sticky pop and food on it. It hadn't been wiped down. The other tables were so tiny and too close together. The staff behind the counter were just as nice as could be, but my friend said "no cucumbers" and they gave him Cucumbers anyway. Mine was okay I guess..nothing special. The sandwiches tasted bland and there was no variety of different sub bread you could choose from. We just got this white stale hard hoagie roll. My friend did not want to finish his. All in all..very disappointed. Not sure what all the hype is about. Even Subway is better. Oh..and please don't tell me some scripted message to call some corporate number or website as I won't. You see my review, your responsibility to let whoever know. Also the picture with the bug on window is not very...