McDonald's — Restaurant in Hamilton

9/17/25. I am changing my rating from 5 stars to 1 star. I am sorry. The treatment from employees I have received in the past two weeks have been beyond awful. I go to the Laundry place next door every week and just started coming to this McDonalds since it's right next door. I Just walk over and come in around 10 -10:30 am. The nice lady at the cash register is always friendly and suggested since I'm there a lot, why not down the McDonalds app. I am old school and was not raised on cell phones like the kids today. I was hesitant. She said, "don't worry, we can help you of you have any questions, just come back in"! Well, I did, last week on a weeknight about 8pm A slow night, one car in drive through. That's it. Rest of workers just standing around gossiping. Not doing much of anything. I asked for help and the one young girl rolled her eyes. I said I had two simple questions, and she said, well..we are busy with lots of sighs. I said, "oh, sorry to take you away from yakking with your co-workers and left". , Then this morning I came in, it was busy. But just two cars in drive through and plenty of employees, no one was behind me. My order was just for a Frappe. Only people sitting down were elderly people eating. I asked the same nice lady (cashier) for help, she said she wasn't familiar with app, and I nicely asked her why she suggested I download it and ask for help if no one wanted to help me? She was nice and asked some lady who was extremely rude and frazzled that I had two simple questions.

The Lady complained rudely and loudly in front of co-workers and customers she did not have time because they were extremely busy (they were not). There was absolutely no need for that. Very immature and unprofessional, especially if she is a manager? I stood there embarrassed and dumbfounded that someone could be so rude. I Uninstalled the app..never again. This lady, if you have cameras and rewind, should not be working with customers. I was there about 10:20 am. Absolutely rude. If it were me, I would have been fired as I have worked at fast food restaurants. Don't tell me to call some corporate number or whatever, I won't. Just change! How many customers will you lose because of this rude lady? Kudos to the nice cashier. Also, Kitchen area looked filthy in the back. I'm surprised no one has reported this, and My friend who went in there went through drive-thru through..grabbed some fries and there was a dead roach in there. She called them..never any answer. Place needs to be shut down. Check your...

I really hate to complain, but this location continues to disappoint. It always seems understaffed, the crew constantly appears rushed, and mistakes are just too common — from not putting what you specifically ask for on your sandwich to food that’s undercooked or not fresh.

To make matters worse, after 10 PM DoorDash drivers are often told to circle back around the long drive-thru line when the store makes a mistake — instead of handling it efficiently at the window. That’s not just inconvenient; it’s honestly unprofessional.

This location could be great with the right management and staff focus, but as it stands, the consistency just isn’t there.

⭐ Updated Review (07/14/2025):

I placed an order at 8:53 PM — order #1201 — which included a #7 and a #4 with Mac sauce. My #7 was fine, but the #4 was a disappointment. The fries weren’t just lukewarm — they were ice cold, like they’d been sitting out for a while, and the burger was barely put together. It had only cheese and a couple of tiny onion bits (see photo).

I live about 5–6 miles from the store, and by the time I got home, everything was cold and not even made correctly.

To make things worse, I was charged extra for Mac sauce and didn’t get it. I know it’s just $0.25, but that still counts — especially these days. I tried calling the store several times and never got an answer. I also reached out to corporate and still haven’t heard back.

Honestly, after around 3 or 4 PM, this location just doesn’t seem to run properly. It feels like the team working evenings either isn’t trained well or just doesn’t care. It’s disappointing to say that because I’m Gen Z myself, but this reflects poorly on us.

If you’re thinking about stopping by, I’d recommend visiting a different McDonald’s — at least during...

Horrible experience tonight 1/6/24 arrived at places mobile order at 10:19 arrived at 10:27 got food I let them know they didn’t give us our 3 large fries was told it would be one minute and forty seconds to pull to third window I sat there for 15 minutes still no fries tried calling knocking honking before finally pulling back through the drive thru and letting them know they said to pull around and they would fix it told them my other food was cold since it had been 25 minutes by the time I got back around had me again pull up to third window waited twenty more minutes the manager was super rude when I was trying to explain what happened then she throws the food at us and disappears without saying anything we get home the food is still missing and not right I didn’t go back through a third time . The manager has long fingernails longer than allowed by health department and she has an attitude problem. BEWARE she also took our food back from us and I know she gave us the same nuggets back because they were cold.which is a big NO per...