McDonald's — Restaurant in Hamilton

I must say I am VERY VERY disappointed at the conditions of the MLK and the West side locations. I worked for that franchise at the MLK location back from 06 to 11 and while I was there the main focus was on cleanliness and fast service. I was there when the West side location was rebuilt. I was apart of the opening team peeling plastic off tables and what not. I do know it takes strong leadership and persistence to be able to have your crew keep up with daily cleanings throughout the year and make sure it's done correctly and often. It saddens me because I walk into the West side location and see all the crew with untucked shirts, caked up shake mix that had dried right underneath the front wheels of the machine. The walls behind the front counter are filthy as for the bathrooms. The crews focus is not aimed towards great customer service. Nobody has a smile and half the crew are on cell phones or talking with their friends as people wait to be taken care of. Doors under the drink machines are open, walls have holes in them. Ceiling tiles are filthy. Instead of having a crew member clean lobby, the manager doesn't even look like she wants to be here either. No tasks are being handed out and no communication between manangement and crew. As for the MLK location.. I remember working there and focusing alot on cleanings. HEAVY. Now I walk in there and some of the same as West. Filthy lobby and store altogether. That's what makes it disappointing, the fact that these 2 newer stores that have potential, doesnt have the proper leadership like we did back in 06. So many things have changed and been abandoned. How they are going to pass an inspection I...

Please do not go to this McDonald's, if you don't want your order all messed up or your food cold do not go! One of the managers there whom is African American, not sure of his name that's why I said that. He is very cocky and very rude! Every time we go there, there is always a problem with our food or our order. The last time I was there was a couple of days ago, and guess what? Yep! Food was cold and forgot our burger and fry again!!! I told this manager about this and explained to him that I was on my way to work. Well he told me that he couldn't replace my order that I should have brought the food back in. Lol, first of all, I shouldn't be bringing my food back in the first place if they served their food hot and got the food right to begin with. I told him that I was on my way to work that I just couldn't come back because of your mistake, he said that he couldn't do anything about that without the food being brought in. I'm sure if he was on his way to work, he sure as hell wouldn't turn around and bring it back. Like I'm sure if I was to call my employer and tell them that, I don't think, I know I wouldn't have a...

Terrible terrible terrible service, I ordered over $50 in food via Uber Eats. Right after my food had arrived we were missing 3 noticibly expensive items. 1- 20 spicy mcnugget , 1 double qtr pounder with bacon and extra patty, and 1 tote of cookies. The location is only 1.4 miles away so ke and my wife traveled down and expected to be an easy fix.. and I was miss corrected The cook got super hostile and blamed jt on my Uber delivery driver and Said " I DONT HAVE TIME FOR THIS HE GOTTA TAKE THAT BULL WITH UBER" I Promptly said " Nah brudder I came straight to the source you messed up now fix it" he said something under his breath like he wanted to mix and I was all for it. But boul was prolly a youngin so it wasn't worth fighting a 15.00 an hour person compared to me who makes $68k a year. But overall will never return to this location. That dude is a bum. The cashier is a bum. This whole location is yummy and scummy 0/10 starts if possible. But these Spicy Chicken McNuggets...