The Well House Hamilton, Tapestry Collection by Hilton — Hotel in Hamilton

I recently visited this property when my daughter played in a tournament at the nearby Spooky Nook Sports complex. I was optimistic upon my arrival at the property as there was free on-site parking and the location of the hotel was quite good; it is walkable to a lot of the restaurants and shops on the "main drag" in historic Hamilton. ||The check-in process went okay, although there was no one at the front desk when I walked in and it appeared during my stay that the front desk is often unoccupied with staff members being in one of the offices in the back. I was hoping to be able to check in when I arrived at 1:30 but alas I was told my room would not be ready until 3:00 p.m. so our check-in ended up being delayed until after my daughter's games at around 6:30. I don't have significant status with Hilton, so I understood.||Upon entering our room, I was impressed with the fit and finish, however there was a fairly strong drywall and/or paint smell which permeated the room. I did not think this would be an overwhelming problem so I did not mention it to the front desk until we checked out however those with a sensitive nose would not have tolerated this well. The beds were very comfortable, and the bathroom was very nice and well layed out. The custom tile throughout the shower was a very nice touch. Finally, we discovered a second quirk about our room, which is that the HVAC fan could not be turned off. This essentially meant that during our stay humid air from the outside was being sucked into the room so irrespective of what the room temperature was, it was somewhat humid. Again, I did mention this to the front desk when we checked out. Had it not been for the HVAC issue and the strong smell The room would have been a five out of five. ||As I previously mentioned, the location of this hotel is excellent. Directly across the bridge you have many of Hamilton's excellent restaurants and the sports complex was about a 15-minute walk away. I would say this location was probably also a five-star location. ||After dinner, I was excited for an opportunity to use one of the two destination EV chargers they have on-site. I had no trouble plugging in and getting charging to commence immediately. For those of you with EV’s, both stations have NACS ports only so CCS port owners will need an adapter. Additionally, the charge speed was about 6.6 KWH and there was NOT another EV charging next to me. It is possible that the two share a circuit, and if they do that charge rate would be cut in half. For me, an overnight charging session added about 65 KWH to my EV.||After a so-so night of sleep (mostly due to the loud fan and room humidity), I went down to sample the hotel breakfast. My room rate was higher as I chose the “breakfast included” rate, so I had high expectations. The first morning, I was a bit underwhelmed. There were eggs and crispy bacon, which were both good. There were regular and chocolate chip pancakes, which were also good. On the other hand, other than a smattering of fresh apples and a few cuties, the “fruit” option was an “out of the can” mix in a heavy syrup. They had oatmeal packets, but no way to get hot water to cook it. All in all, had this been a complementary breakfast I would have considered this totally fine. Given that I paid $30 for it, I was not impressed. The next morning, the situation was dramatically worse. No pancakes this time, no “out of the can” fruit mix, and the bacon was undercooked and did NOT look at all appetizing. The "chef" on hand was on the phone once or twice with someone, and I could hear her saying that they were almost out of several items. Quite honestly I felt that the Continental breakfast offered at many Fairfield inns and Holiday Inn Express's would be considered better than what we paid extra to get. ||In summary, some features of the hotel like location and bed comfort were great. Likewise, the restroom layout and overall fit and finish of the room was solid. Onsite destination charging was an added bonus that the hotel would be wise to advertise more prominently. Unfortunately, the issues with the HVAC system, smell in the room, and most significantly the very subpar breakfast situation would likely lead me to look elsewhere. Finally, at the price point we paid which was roughly $360 a night, I would expect a slightly more “present” front desk staff. It isn't that the front desk failed to accommodate us, but we always had to hang out near the desk long enough for somebody to emerge from the back room and...

My stay at The Well House was excellent. This was my first time staying at a Tapestry Collection property, and it exceeded my expectations. The hotel is beautifully maintained—modern, clean, and comfortable throughout. Check-in was smooth with no issues.

When I arrived, I noticed that the standard room was a bit tight. Joey at the front desk acknowledged my Diamond status right away and graciously upgraded my room. That simple gesture reflected great customer awareness and set the tone for the rest of my stay.

I would like to give special recognition to Felicia, who truly embodies exceptional guest service. As someone who travels 95% of the year, I pay close attention to the little things—and she stands out. Felicia consistently goes above and beyond for guests, even running Uber Eats deliveries up to rooms late at night when she doesn’t have to. That level of care makes a huge difference, especially since the hotel’s security policy doesn’t allow outside delivery personnel beyond the lobby. It means guests don’t have to come down late at night to pick up their food—something small, but incredibly thoughtful.

Felicia is always smiling, upbeat, and genuinely kind. Even when offered a tip, she humbly says, “You don’t have to—it’s my job to make sure guests are happy.” That level of dedication and humility is rare.

Management should take note: Felicia represents the gold standard of customer service. She deserves recognition—and in my opinion, a promotion. Employees like her are what keep loyal guests like me coming back.

— Hesley Hilton Honors...

If I could I would give this hotel ZERO stars! Taylor is a poor representation of any hotel, let alone a “ Tapestry”. With being a brand new hotel I expected more professionalism and kindness throughout my stay. Not only did I have to endure unprofessionalism, the rooms are quite small, very basic, and no water was supplied. First impressions are everything. The coffee maker in the room doesn’t work, and when I explained all of this to Taylor at the front desk, she rolled her eyes and said I will tell my manager. I asked for bottled water since my room did not have any. She refused and told me I needed to buy them. Between her poor demeanor, ill fitting attire, and unkept hair this is the last hotel I would choose. I was so appalled I went back in to see if I could speak to the manager and she then handed me a card and handed me her managers business card and said she refused to let me speak to her and told me to call. As I walked out of the establishment she poached herself at the window and flippantly waved her hand and said, “bye bye”mockingly. I would not recommend anyone to stay here, it was less...