McDonald's — Restaurant in Hammonton

We walked into this McDonalds and it was filled with people waiting for their food. Everyone looked annoyed. Not a single person had food or was eating food. This should have been the clue to turn and walk out while we could. We used the kiosk to order our food. The receipt tape was empty so we had no idea what our order number was. We took a table number so we were hoping we would get our food this way. Well apparently at this McDonald’s those table numbers are for show. They do not deliver your food to your table. They call out your order numbers. And when you finally figure out that is your order (because you don’t know your order number due to no receipts printing out) even though it was for “here” but we got it in a bag. We brought our long awaited meal to our table to find out zero napkins were in our bag. No napkin dispensers anywhere to be found. No employees to be found. So our food is now cold while we wait for someone wearing a McDonald’s uniform to emerge from the back where they cook. The new setup is awful with a little counter and no way to wave down an employee to help you. And they can hide back there without being caught. Two older gentlemen waited at the counter to be helped for well over 15 minutes. Seniors do not always understand the kiosks and prefer ordering from humans who can tweak their meals the way they want them which is not always offered by the kiosk. We all could hear the manager yelling at the employees in the back. This was not professional and it also kept the manager in the back and not overseeing her customers and their needs. So if you are in a hurry and you want a quick meal, keep on driving. Don’t stop here. If you have hours to kill and no place to be, this place is for you. Do better Hammonton McDonalds. On a good note, the new manager on duty came in as we were leaving and helped those two older gentleman order their meals from the counter. He even brought their food to their table. The manager then went around and collected all those useless unused table numbers and cleaned up the tables. He seemed to be the only one taking his...

We went in to pick up lunch for the family. The restaurant had 1 person waiting for an order and 1 person placing an order before us. We placed an order for a family of four, two happy meals, 2 combos and a couple of add ons. We waited roughly 15-20 minutes for our order. During that time, we watched 2 orders be placed and served, food and drinks in both orders, while the 2 orders before us and us continued to wait. We also spoke with a driver for UberEats or DoorDash, who decided not to continue to wait after 10 minutes. When we did receive our order, we had to remind the employee of a drink that was part of the order. Over all, the altitudes of the employees was not good and when people had to request something, such as me requesting the iced tea I ordered, the customer was met with an attitude of indifference. I did not observe any good customer service while I was there waiting forbour order. The last 5 minutes of us waiting I noticed that a line was forming to place orders at the counter with no employee at the front of the restaurant. We currently have no plans to return to this McDonald's in the near furure and do not recommend going...

(Update 2 years later) 8.24.23 still jerks.

(Original review) Food was ok and order was correct. I received my food quickly despite a small line of customers. Although nothing directed towards myself, I did hear an employee, whom I believe was a manager, demand a customer stand up from a seat, twice (the 2nd customer wasn't in the store at the time the 1st customer was being told they cannot sit down), that no sitting was allowed in the restaurant, although they were only sitting whilst waiting for their order to be ready and clearly not dining as they didn't have anything to eat yet. This made me feel uncomfortable and in my opinion was unnecessary and detrimental because the people were better spaced apart when one was sitting and after being told they must stand then social distancing was compromised and not addressed. There are many reasons as to why the employee acted in such a way but I felt this shouldn't be acceptable. To witness this coming from someone that is portraying an example for others left me with a disconnected feeling, as a customer, to the group of people that are handling food for...