Burger King — Restaurant in Hampden Township

Worst BK we've ever visited. Wife used mobile app to order then went drive up. They said app was shut down and her order didn't come through. She said it's not shut down if orders are still being taken. He said his manager was taken away by police and they can't get ahold of any managers. She asked for her money back and he said he couldn't help. She said it's paid for so can she have her order. He said then the drawer would be short when they close. She called cooperate and they will send money in 5 to 7 days. I called the place and was confronted with an employee who's only gift was whining how he can't do anything and can't get a hold of any managers. I yelled he yelled and he hung up. I called back and a gentleman who identified himself as a cook began to tell me same crap. Told him as I did first guy they should all be fired and place closed down and start over. Not just from this instance, just read the reviews. If this is what cooperate teachs their employees then no one should ever go to BK. Place is just bad bussiness. I shouldn't have raised my voice but this crap goes on everywhere. Customer has no rights and receives no respect. Quality of most food business has...

I will never go to this place again!!!!!!! Waited over 15 minutes for them to return my debit card, and had confrontation with manager. Service was horrible. Manager has no right being in customer service. Manager ripped bag of food, with wrong order , out of my hand, slammed window in my face, and threw it in trash and walked away. Sat at window for over 5 minutes, before a young man came to the window. The young man working there who was visibly shaken by the entire episode, handled the situation more professional than the manager. Over four cars drove away, that were behind me. A complete embarassment to customer service and fast food service. The young man apologized for his managers behavior, but that is intolerable. I have already contacted the Burger King corporate office, to hopefully assure others, that this doesnt happen again. If i could give negative stars, id give -5 stars. The owner of this store should seriously be worried about the terrible service, and the amount of people that leave the business. Although the least of my concerns now, Food was horrible on top of everything else. IWILL NEVER GIVE THIS PLACE...

Came through the drive-thru today, ordered 12 count chicken fries and a small fries. When I went to the window to pick up my food. I noticed only 1 bbq sauce, I asked for 2 more. The lady at the window walked away and came back, rudely said " well that's going to be 30 cents each" , I said okay. I see the sign on the window that says I get 2 bbq sauces with my order- the lady argued and said I only get 1,she was also speaking to someone else , most likely her manager and was saying " this lady said she gets 2 sauces" the manager said just give it to her. So the worker came back with one sauce. . I said I asked for 2 more sauces, she said well I already gave you one in your bag,this is the 2nd one. I said no, i asked for 2 additional sauces. She kept yelling at someone behind the window and said again, well that's 30 cents. I said that's fine. I have 60 cents right here in my hand. The lady was so rude and nasty and she did not whatsoever comprehend what I was asking for. In the end , I got 2 more sauces and gave her the 30 cents. But jeez. It shouldn't have...