Dunkin' — Restaurant in Hampstead

I hate leaving negative reviews, especially because I understand that everyone is understaffed and stressed and whatnot, but there is one particular employee that makes going to this dunks or the one at the store'n'more a hit or miss. On multiple occasions including today, there is an older woman who looks absolutely miserable and doesn't even bother to exchange pleasantries. She hands the food out the window without saying anything, many times having gotten my order wrong or forgetting my coffee, and when I ask for a missing item, she rolls her eyes and then disappears, followed by someone else bring the item and apologizing for her. Everyone else is pleasant and honestly working their hardest, but to this woman; if you hate working there so much, find somewhere else. Everyone is hiring and the rest of your team shouldn't have to pick...

If I could give no stars I would have. The employee that was working the evening shift on September 15th has to be one of the rudest cashiers I've ever dealt with. She just had a huge attitude like we were bothering her she didn't give either of us the right drink. I ordered a frozen latte and I was handed a latte iced coffee barely cold certainly not a frozen drink. My daughter ordered a refresher blood orange we don't even know what she gave her.

Make a good business move to let her go. I understand people have some things going on idk and maybe sad or something I really do have empathy for, however, the way she treated us no matter what was going on was...

Decent. Good locations, and usually pretty good hours. The product was OK, and as usual, it was overpriced. Customer service? There was none. No one answered at the drive-thru. I went inside, and no one was there either. No one appeared for 5-10 minutes. Two people finally came out, but it still took even one employee another 7 minutes to do anything.

I like the location, but the service here has gone way down. Young employees (teens in this case) need to learn to attend to all customers, not just the drive-thru or doing whatever they want behind the counter in the back of the establishment. As I said, they didn't even answer at the...