Nash & Smashed — Restaurant in Hampton

Came in for lunch this afternoon. We had never been here before and were very excited to try it since they've opened.

The restaurant is really nice. Super cute and classy! The whole place is really clean and it looks like a cool place to hang out and grab a bite to eat. (5 stars for "Atmosphere" all the way!)

I ordered 2 burgers, some sides and a couple drinks. Sat in the waiting area and waited for my food for a little over 10 minutes. Since it was my first time, I'm not familiar with how quickly they usually get food out so I just waited patiently for my order to be called.

A young lady that works there came up to greet me and asked what my order number was so she could go check on it for me. She went to the back and I heard her asking the other workers how much longer for my order. It was a little loud at the time so I couldn't quite hear the responses. It got quiet about 30 seconds later and I hear the same lady say "Oh.. your order IS ready" then comes walking up to the front where my food was to give it to me.

So my food was already done and none of the other workers called me up or brought it to me? It was not that busy at all at the time, so not cool :/ (lost 1 star for "Service")

Anyways, I let that slide. I thanked them, wished everyone a great day and left still very excited to get home and try the food. Unfortunately, everything after that was just kinda disappointing.

My waffle fries were undercooked and unseasoned. No salt or anything. Very soggy, no golden brown whatsoever, they still looked like raw potatoes. I could tell they were not cooked for nearly as long as they needed to be. I'm a fry connoisseur, so I was the most upset about that over everything else. (Lost another star for "Food" 1 star for no seasoning, 1 star for undercooked)

The burgers were decent but SUPER greasy. To the point where they just would not hold up well no matter how you tried to pick it up and hold it. (Lost 1 star for "Food")

The cornbread was okay but it kinda just falls apart when you try to pick it up to eat it. If you're accustomed to the cornbread you get at BBQ places, you might not like this one so much, veeerrry different flavor and texture. Not necessarily a bad thing, just depends on who's eating it. To be clear, we are BBQ cornbread kinds of people. (Not taking away a star for it because thats our personal taste pallet, we just wont order them again)

They also didn't not give me the drinks I had paid for. Now... I will take some blame for this mistake because I also forgot about my drinks until I got home with the food. But I've also worked in customer service for the past 17 years, employees should double check and make sure guests are getting everything they ordered before they leave the restaurant. (Lost another star for "Service")

All in all, not sure we'll be giving this place a second chance. First impressions truly are everything and our experience was honestly just, meh.. For a place that just opened, I was expecting them to bring the heat considering they have all this competition around them that offer a lot of the same things they carry.

My order for reference: 1 farmhouse double w/ fries and a drink combo 1 Beast double w/ cornbread and...

I recently ordered two chicken sandwich combos, three kids' chicken bites meals, and one 8-piece chicken combo, and unfortunately, all of the food ended up being thrown away. While the skin on the chicken looked cooked, the meat itself was not thoroughly done. The fries were flimsy, as if they were undercooked, underseasoned, and had been sitting out for too long before being handed over to us. It seems like the chicken was cooked to the right temperature, but perhaps the fries were prepared first and left to sit while waiting for the rest of the order.

As for the kids' chicken bites, I can't confirm if they were undercooked, but my kids, who usually finish all their food, refused to eat them. We were also told that the 8-piece chicken would take 15 minutes to prepare, but we didn't receive our order until over 20 minutes later, and only after customers who had ordered after us had received theirs.

Due to a work obligation, I couldn't raise this issue immediately that evening. However, when I called the next day to express my concerns, the lady I spoke to initially claimed she was the right person to talk to, but after explaining the situation, she passed me to a man who offered me a discount for a return visit, despite my clear statement that I had no intention of coming back after this experience.

Based on the conversation, I do not believe this is the first time this has happened, and my goal is to make others aware to help save time, money, and hassle. I certainly won’t...

Okay I’m not going to lie…I went straight big back when I first saw the menu. They have so many options I got it all. From 11-3 pm, they have a lunch special for a 2 piece fried chicken with fries and a drink for $7 🤯. You can get prices like that anymore anywhere. I also ordered the single classic burger, passion fruit mojito and the key lime dessert. No crumbs were left behind. The fried chicken is cooked fresh so it took about 15 minutes and I didn’t take one picture because it was my first meal of the day and I couldn’t wait anymore. The chicken was golden and crispy and the burger was fresh and local for sure. The fries were waffle cut and had seasoning. The mojito was great and will make a perfect mocktail. The dessert was small but cute and worth every cent. Everything was filling and my stomach was satisfied. The main reason I’m going back soon is because I was hungry again a few hours later and I know the food is fresh and not processed because of this. If I ate at a fast food joint I would feel disgustingly full. I did not get the “itis”but instead was ready to go back to the gym. I also order the Nashville chicken sandwich which is very spicy but one of the best sandwiches I’ve had in a while. Run don’t walk to this place. I wish I took pictures but you just have...