Coffee Man Hapeville — Restaurant in Hapeville

I genuinely love supporting local businesses, especially coffee shops, but unfortunately, my recent visit left me disappointed. Customer service here is practically non-existent, and it was frustrating to see the staff more focused on chatting and laughing together than on helping customers.

One of the young women, wearing glasses and working the register, seemed completely indifferent, more interested in cutting parchment paper than assisting the customer in front of her. When asked about the house-made syrups, her response was dismissive: ‘Our syrups are made in-house, so they’re less sweet than Starbucks.’ Instead of trying to understand or suggest how sweet the customer might want their drink, she left it at that. It would’ve been helpful to hear options, like adjusting the amount of syrup.

Our order of two vanilla hot lattes took over 10 minutes—not because they were busy, but because they were more focused on goofing off. At one point, they even realized they had started making our drinks incorrectly. I understand delays if the shop is crowded, but this was pure inattention.

I had high hopes for this spot, wanting to make it a regular stop. Sadly, I won’t be returning unless there’s a clear improvement in customer service. Perhaps if future reviews reflect changes, I might give it another shot, but for now, I’ll be...

I usually love coming to Coffee Man and have always enjoyed their coffee and veggie sandwiches. However, today, on Valentine’s Day, I had an extremely disappointing experience with customer service. I stopped by after my Pilates class, as I often do, to order my usual veggie sandwich. The two employees at the counter were incredibly rude and dismissive. One of them rolled her eyes at me and abruptly stated that they don’t serve veggie sandwiches before 12 PM—despite the fact that I have ordered the same sandwich multiple times at this location without any issue.

I understand if there are policies in place, but there is always a professional and courteous way to communicate with customers. This experience was unnecessarily unpleasant, and I left feeling completely unwelcome. I truly hope management addresses the lack of professionalism among staff because this is not the level of service I expect from a place I frequent...

Coffee Man consistently delivers on its promise of quality coffee. I've yet to encounter a disappointing cup, and I appreciate their seasonal flavors and convenient cold brew options. The café often has a steady stream of customers, but the atmosphere remains relatively quiet, perfect for focused work. Free parking in the neighborhood and free Wi-Fi make it an ideal spot to get things done. For iPhone users, the added convenience of mobile ordering is a plus. While the pastries are fresh and tasty, I'd advise skipping the veggie sandwich. It simply didn't live up to the price. The service at Coffee Man is somewhat inconsistent. While I've never had a negative interaction with the staff, there's often a sense of indifference or tiredness. I always try to be understanding, as everyone has their off days. Despite the occasional service hiccup, Coffee Man remains a reliable choice for a good...