Frankie Flav's Craft Burger House — Restaurant in Harlingen

Wow, first time here and won't be the last! My sister (word of mouth) told me about this place, came to eat and it was all that and more! Great meal and I will be back! Ok, that was last visit, just left right now Sunday the 1st of Oct, read reviews since I was last here. Guess I should of listened but did not think it would be as bad as reviews said so, we had burger and wings, BOTH cold, especially the buns, burger meat was dry as heck. Fries were just plain out terrible. Should have known as soon as we walked in it was empty, I knew we were taking a gamble, well once we received the terrible food it was validation for all the other persons who shared their experience. This should serve as a reason to HELP your cook, please get this to him, brother, take your time sir, your food should be hiding just like you in the kitchen, take pride in your job, how can you not know the buns and meal plain out is just as bad as the passion you have to make this a great place to come and hang out, we would have stayed for drinks but not gna happen, not today or in the future. We are from SA, but if we lived here, we would not be back. I'm sure this location Sales is down from last visit we came. Owner, you have a problem. Listen to the guest. This should help you realize your bottom line is not as good as you would want to see it at. I can bet you on this assumption. You took my $30 today, but never again. I do not know how you can win back the guest who just will not be back. Should have listened to the rest of those who got it right on target. Bad food, bad vibes. But credit to the waitress, she was nice, but her serving the food did not get her as much of a tip due to the food. I hope once again, your cook reads this because he is not doing a justice to your establishment as my last visit prior...

I'm gonna start this on a positive note. This was my first time that I've been to this restaurant. The atmosphere was nice and the menu was extensive. We were seated immediately and helped immediately.

Now for the reason I'm giving them 1 star.

We waited for over an hour for our food. My friend and I were enjoying our drinks and conversation so the time slipped by. However, the waitress came to ask us four times if there was anything we need. We patiently waited for our food. We gave them the consideration that maybe things were busy. But once a table of six people were served the patience was done. I asked the waitress what was going on with our food and her reasoning was "I'm sorry I was so busy running all over that I dont know what happened". It took me a second to realize that she actually hadnt even put in our food. I told her to just bring us our ticket and we were going to be leaving. I'm assuming the manager later came out and apologized. He tried to give us a $25 gift card to make up for the error and said he would cover our bill. Which at that point was 2 beers and 1 glass of wine. I was reluctant to accept it but I thought fine they were trying to make up for the error. When my friend pointed out that another table of 8 ppl who arrived significantly later than us was just about to get their food, we were done. We left our drinks unfinished and just left withOUT the gift card.

Honestly, the whole situation just left a bad taste in our mouth, we dont plan to...

Went in with my partner for an early dinner, place was mostly empty except for a few guys playing pool and about 3 tables with customers besides our own.

We ordered 2 BYOB that according to the menu states includes tomato, pickles, onion, and a spring mix. It supposedly came with a side of fries that was a very scarce portion.

His order came out without the spring mix and when he approached the management the waitress argued that he hadn’t ordered the greens which are supposed to automatically come with the burger as per the menu.

They later brought out a side of leafy greens that was definitely not a spring mix. He lost his appetite with the bad service and decided not to eat.

Waitress never came to check on us, never even offered to refill the drinks and in fact it seemed like she was avoiding us.

When she finally did come to the table and asked if something was wrong he explained that he would not be consuming the meal and to remove it from our ticket.

The manager came to the table and said he would not take it off, that we could take it to go and that we would have to pay for the meal even though he didn’t take even a bite.

I have never before had to pay for a meal that was not consumed. The staff was not only incompetent, the other waitress was wearing flipflops which is a serious HEALTH CODE VIOLATION as she lost a chancla while running food from the kitchen.

Food was “ok” at best ,...