Bob Evans — Restaurant in Harrison Township

We decided to go to the Harrison, Ohio Bob Evan's for Mother's Day. This was a huge mistake. The entire staff looked as if no one was in charge, and the saddest part was that the General Manager was present during this ordeal. We were seated in an area that was totally filthy. The floor was just destroyed and hadn't been swept in what looked like days. Our service lacked every aspect of your motto. The young man acted like he had a hard time remembering anything we asked for. Three times we asked for certain items and he kept acting as though it was a chore to bring us things like lemon wedges for our water, not bringing condiments we asked for,and disappearing into the kitchen;(which was in our line of site the whole time.) We saw him just standing there with other service employees playing around on there phones and really blatantly ignoring us,THE PAYING CUSTOMERS!!!!!!The food was another issue, but that is simply p#@$ poor management. We had to sit there and ask for our bill several times to get it right. We wanted a separate bill for half of our party of 6. It is as if the young man wasn't even trying to provide us with any Hospitality what so ever. Here is the kicker though, upon checking out we spoke to the GM. We expressed our issues about the services at his restaurant, and we were told, We have been slammed and we aren't equipped to handle such a volume of people. 🤯🤯 It was the most sorry excuse attempt we have ever heard. When the Mgr and GM are having to bus tables and run food out to waiting customers while the wait staff are lolligagging around, it was pitiful. Yes it was a very busy day and every other restaurant s are slammed to. They managed at least to perform in a courteous, prompt way without making excuses. We are going to await a response to our complaints before we never go to your...

It is Mother's day so we expected it to busy, so no surprise that it took 40 minutes to be seated and another 15 minutes for the waiter to show his face. I guess it's the fact that we repeatedly had to ask for things from our waiter (refill on coffee, lemon for our water) and when our food finally came, it was cold and disgusting (over cooked/burnt) that realy upset me. I also placed a TO-GO order and the waiter appeared to write it down. I reminded him about it about 10 minutes before we were ready to leave. When I asked for the check I noticed that it was wrong. When we first placed our orders we told our waiter that there would be 3 people on one check and 3 people on my check and he had us all together on one. I also noticed that he added the to go order on my check and it wasn't correct either! By this time I was fed up and planned on asking for a manager. When I got to the register it was manned by the "General Manager". I told him that we had "The worst service ever" and before I could explain why he replied," Well, we are slammed today and we simply are not equipped to handle that amount of people." (Um, isn't this Bob Evens? Is this the first time you've ever been busy? Whose fault is it that you weren't "equipped" to handle that volume load? Didn't you schedule the staff appropriately, Mr. Manager?) There was no apology. There was no, "Let me make that right for you." Instead, there was only an inappropriate excuse from a general manager and he ended up charging me tax on my to go order. Needless to say, we will not be returning to the Harrison Bob...

I guess to preface this, we went to the Cracker Barrel originally and this wasn't our first choice, but we were hungry so we went for it.

The place was pretty busy considering it was a Sunday morning but it was still painfully slow. It took almost 10 minutes just to get somebody to bring us drinks.

I sat watching the all the different orders come out and just sat on the heat lamps. It just seemed the food runners (or people directing the runner) were totally inefficient. Food would sit at the lamps for 10 minutes at a time, which is unacceptable. So it didn't seem like the kitchen was slow, but the process of food to table was dragging. Plus you had the guy who seemed like the manager just lazily walking around and not really helping. The whole thing was just kind of bizarre to watch.

Overall the food was fine once I got it. I didn't love it but I didn't hate it. I just don't think any breakfast meal should take 45 minutes to get, but that's just me.

I don't necessarily blame Bob Evans, this franchise might just be an isolated case of inefficiency. With that I'll probably return to a Bob's at some point, but I'd skip...