Staples — Local services in Harrison Township

I chose Staples over the usual printing vendor I use for work because when I came in I got a good price quoted and I was assured that the job would be finished quickly (I was asking for five posters to be done in five days, and was told they would be ready in four). When I came in to pick them up, everything seemed fine but I should have looked at them before leaving - two posters had printed perfectly but the other three were completely wrong colors. My files had a blue and green color scheme and the three that were wrong were grey, brownish, and orange. The other two were exactly correct. I was annoyed but figured it was an issue with toner so I brought them back and asked for them to be reprinted. I was treated like it was my fault the colors came out that way ("we printed from the files you sent so if we reprint it will come out the same way") - luckily I had brought all five back to show how two posters were right but the others weren't. This seems like a quality control issue. If you look at the files on the computer you can see that they are not meant to be grey and orange. This should have been fixed when they first printed and were obviously incorrect, I shouldn't have had to come in and point out the problem.

I was then told that it would take an hour to reprint the files and I would get a call when they were ready. An hour and a half later I called asking about when they would be ready and was told "the second two of three still need to print. We'll call when they're done." I never got a call and I live an hour away from work so I decided to pick them up on Monday.

I came in on Monday and the files weren't printed. The associates had to call someone else who wasn't even in the store to find them, and she said that she had emailed me that the files were still printing incorrectly - but I have no evidence of an email in either my inbox or spam and I left two phone numbers in case I needed to be contacted and never got a call. I came back later in the day and finally two more posters were the correct colors, but one was still incorrect and had to be reprinted. I was promised that it would be printed that night and ready for pick up Tuesday morning. I came in Tuesday morning and the poster wasn't printed. The associate looked in all areas behind the desk and could not find it and finally decided to reprint the poster, assuring me "I won't even charge you for it" as if he was doing me a favor.

This has been a nightmare and I would expect that when a store makes a mistake printing that I wouldn't have to pay for said mistake - especially when it happens again and again. Additionally, one associate told me that it was the file format that caused the issue, which doesn't make sense because the first two posters printed perfectly and all the files were the same - pdfs created from one InDesign document.

Needless to say, I don't think I will ever use this...

I use this location often for Amazon returns and purchases. This store has gone down here. They have moved the Amazon returns to. Register near the exit door. There were two people doing returns I had a few and had no counter space to lay my returns down. Tanner seemed less than happy or enthused with his job. I asked if this was the new location for the returns and I got a very less excited and frustrated, I hope not but probably. Not sure why the location was changed but this is a very inconvenient location if going into the store for anything. Having counter space to sort the items is better. Or is staples saying they don’t want the business of Amazon returns customers?

The stores restroom is disgusting and needs a...

Staples on Ring Road in Harrison OH is one of Staples shining stars. Chock-full of quality merchandise/office supplies, creative and professionally displayed items and pleasant, cheerful staff. Exceptionally nice store. All items are easily displayed and easy to access. Each section has been carefully organized. Neat and clean. All shelving had no dust or clutter. The floors were clean. Stock was well maintained. They have a variety of phones, shredders, laptops, printers and various other office needs. Parking is easy and available. Enjoyable experience, value purchases and fun to shop. Staples on Ring Rd in Harrison Ohio will be my next office supply...