KFC — Restaurant in Harrison

I placed a $100 order online at 5:20 today. Order was supposed to be ready at 5:50. I arrived a few minutes after that to pick it up, noticed it was not in the pick up area, and asked the girl behind the counter about it. She informed me that they were out of tenders and that it would be 8 or 9 minutes. Its a Friday afternoon and I've already paid, so I'm waiting. At this point I hear her going over the order with her coworker and she says "I need to make more mashed potatoes" (there were 3 orders in mine) at which point the manager--on his way to the restroom--replies with "just give her whatever is left" So the employee proceeds to scoop the leftover mashed potatoes WITH NO GLOVES into to-go containers, drops a lid in the mashed potato pan, picks it up, and puts it on one of the containers--still NO GLOVES. This decided for me that I would not be eating the food served here, so I approached the counter to ask if those were for me. She said yes, and I told her I didn't want them because I didn't know how old they were and she was not using gloves to serve them. I asked to speak to the manager (returning from the restroom) and I tell him what had transpired. He grabs the potatoes, throws them in the trash, and tells her "make them right" I let him know I would not be taking the order and requested a refund. He informed me that he couldn't give me a refund because I paid online and gave me a number to call. No explanations, no apologies. The entire kitchen was in disarray and it was obvious the food had been sitting. I don't know when I will receive a refund as corporate said they had to send the case to their "higher ups" Let this be a warning to not give this establishment your business, or if you do, be prepared for any consequences of eating food that has not had...

Ordered a family meal and a #12. Apparently, this annoyed the young man taking my order enough for him to subtly sigh and look back to see that they would have to cook more chicken (at KFC). Then tell me in an aggravated manner that I was gonna have to wait. When my number was called, I walked up to the counter to get my order…the employee (same young man) proceeded to inform me that (his manager) would like me to know that it would be nice if next time I could call ahead because and I quote “we don’t have that much chicken ready on the spot this early”. It was 11:45am (normal lunch time in my opinion) and I ordered the equivalent amount of food for 4 adults…which sure doesn’t seem like a catering to me. After all this….I get home and one entire meal was missing from my order. So KFC stole $13 dollars and behaved pretty poorly. Won’t be a next time…but thanks anyway to...

We just had an excellent experience at this KFC! The restaurant was immaculately clean, including the restrooms, which was impressive. From the moment we walked in, we were greeted warmly by the woman at the counter. She went above and beyond to help us figure out the most cost-effective way to order so we could get everything we wanted.

Every worker we interacted with was pleasant, and even their interactions with each other were respectful and friendly—a great reflection of the team atmosphere. Our order was prepared quickly, and everything was hot, fresh, and packaged perfectly for takeout, including all the napkins and utensils we needed.

We eat at KFC often, and this visit was by far the best overall experience we’ve ever had. It was flawless from start to finish. We’ll definitely stop here again when traveling!

Thank you for a...