Dunkin' — Restaurant in Hartford

First the bad but then the good:

Bad-the coffee here is consistently weak because they clearly pull from the pot while it’s still brewing. Wish someone would catch this and update training a little-the beginning of the pot brews the strongest so if you are rushing to push customers through and you pour a cup while it’s still brewing, you’ve ruined the entire pot-the person getting that first pour is going to get an extremely strong coffee and anyone who gets a coffee from the rest of the pot is going to get very weak coffee-it will taste too light & too sweet-it’s not that they did your cream or sweetener wrong-it’s that they ruined the pot pulling from it before it finished brewing. I’ve finally given up on this Dunkin as it has become more and more consistent this is happening. I’ve lost too much money and by the time I hit the highway to go to work I can’t just turn around and have it fixed. I did have one guy later in the day once have me wait just a few minutes and I was happy to do so and it was THE BEST coffee I’d ever gotten from this location!

Good-very friendly staff, both my husband and I like the staff a lot. Have never had an issue with food we’ve gotten here. Clean location-never see wrappers or cups kicking around the lot. And our coffee orders are almost never wrong in terms of flavor shots, cream, sweetener etc.

It’s just that one thing, pulling from the pot-but unfortunately that one thing really makes it...

I havent had too many bad encounters but the food, the coffee is usually never with what we request inside and usually gives off just water and coffee that's it. We also had a time where my order couldn't be fulfilled because someone "didn't know how to make munchkins" and "they just worked there" I had to have it replaced with what they thought can be replaced value wise. Then received my grill cheeses a mess and clearly rush cooked. She said she was the only one working when a man had spoken to me through the speaker previously. I have no issue with the people. Great people when they wanna be. But the food definitely needs...

This is the best Dunkin' Donuts hands down... the staff are so nice, there is hardly ever a wait.. the manager is super friendly, staff remember who you are. I'm so impressed with this Dunkin... the manager of this store used to work at a different location and was the most respectful and professional manager I have ever met... it's no surprise she is doing a remarkable job here. I drive from East hartford now that I have moved, just to order my coffee here... their customer service is literally the best no matter what time of day you come and I can't see myself going anywhere else! All other Dunkin's need...