Juiced Up Juice Bar — Restaurant in Hartford

I am really sad because I’ve ordered from this place one other time through Uber Eats and got a delicious smoothie. This is the only reason why I’m giving this review two stars instead of one. I ordered a tuna wrap from this place through Uber eats app. In the app The wrap is advertised as coming with Romain lettuce, kale, spinach, tomato, onions, peppers, honey mustard, cheese, and mayo (see my photo). I asked for no mustard. The wrap that was delivered to me only had shredded lettuce, tuna, cheese, and mayo. I called the restaurant to let them know that what I got is not what was advertised. They indicated they would contact Uber Eats to correct this, but did not offer me any kind of refund or delivery of the wrap I thought I was getting. I was really disappointed in this response. I decided to eat the wrap anyway. However, two bites in, I discovered a flea (see photo). Because of the poor response I got when I called them the first time, I did not bother calling them again to report this. I reported it in the Uber Eats app, included a photo in my report, and threw out the wrap. I’m super disappointed with this place and hopefully they can use this review to improve their processes for these situations...

I normally do not write reviews but I feel very strongly about this. I tried giving this place a chance multiple times. However, my most recent order (kale dream salad and high B.P juice) was absolutely disgusting. The leaves were visibly, VISIBLY dirty, no dressing, the salmon was crunchy, and I couldn't even finish it. Next, the High B.P juice had ICE in it... very strange for a natural juice. Furthermore, it has a slushy consistency and was extremely sweet. It did not taste like honey was added (as I only use honey as a sweetener, I would know the difference), and felt like I was drinking straight up sugar. I got an instant stomach ache that lasted for HOURS.

Next issue, I tried going in person to speak with them about my concerns and attempt to mitigate the issue but upon arrival, I noticed that the person making the smoothies was using his bare hands. I just walked out. Please save your money, or order something that can be made fresh like a wrap...

I had heard so many great things about this spot. As a result, I made sure to stop in one morning to get a juice and smoothie. The customer service was lukewarm. Both the cashier and the gentleman who made my order were very aloof and unfriendly. The gentleman even seemed irritable. I overlooked the fact the customer service was poor. What I could not get over was the fact that brown sugar was used as a sweetener in both the juice and smoothie. I assumed that this was an establishment that promote great health. FYI, there are other healthier alternatives, such as, organic honey, dates or raw agave nectar. I see great potential here and believe there's room for improvement. On a positive note, I am happy to see that Hartford has a spot that is serving up healthier options compared to what we have been offered over the last...