SUBWAY — Restaurant in Hartford

I go here every week (sometimes multiple times a week) and get a meatball grinder on Italian herbs and cheese. Sadly today is the last day I go to your location.

It was between 1and 2 pm. Today I decided I wanted to try a little spice on my grinder so I asked If you guys had red peeper flakes , the woman proceeded to say no they don’t have that and then proceeded to just put black pepper on my grinder. I told her I didn’t want black pepper and she just started saying it was my fault when I asked for her to fix it. She gave me a really hard time and a lot of attitude for me asking her to fix something I didn’t ask for. “This is your problem” she said to me.

It takes me 2 minutes to get home. Took a bite and the meatballs and sauce were cold cold.

I went back to the location, let her know the meatballs and and sauce were very cold. And asked if she could remake it for me. She told me no. I asked if she could give me my money back and she said no. I took ONE BITE. At this point I did give some attitude back because I felt like you guys were then stealing my money. Regardless if I’m a regular customer (which I am) you shouldn’t treat people this way.

She then came over and checked the meatballs and said the machine wasn’t working and that I should have asked her to toast the meatballs before putting them on the sandwhich….how am I supposed to know your meatball heating pan isnt working ?

I am frustrated because in the past she has made my sandwich multiple times, and I never have to ask these things that she is saying to me to ask for .

She didn’t say it in a way of “to be on the safe side next time just ask us to heat up the meatballs and sauce before we put them on to make sure they are hot.

It was said in a way of “you are wrong as a customer “ and she was rolling her eyes and being very confrontational.

I get it it’s one bad experience but quite frankly it’s enough for me to not come back to your location.

You guys gotta work on your customer service. Maybe next time when you talk to someone check the sandwhich before you give your customer attitude. Maybe just say “oh I’m sorry , let me fix that for you” with out telling me it’s my fault for your stuff not heating things up? Also dont put stuff on a sandwhich I didn’t ask for and then give me attitude when I ask you to please take it off(the black pepper) Maybe the heater was working and it was a fresh batch of meatballs so they weren’t in there long enough? ) I don’t know.

Either way terrible service and terrible sandwhich.

Cool she made me another one.. but I’m sitting at home with a sandwhich that is stale bread, and it’s still cold meatballs and sauce . You guys are better than this.

Now I’m sitting here and feeling like you stole my ten bucks. And I’m tossing out the sandwhich to go eat somewhere else because I don’t want to go back to your location a third time to get...

Clean and bright. Standard Subway fare, so take that as you will. Always good in a pinch. I think the staff does a good job making the food. I'm being picky, but there's a hanging plexiglass pane right in front of the register, and it's just kinda in the way. Not the worst thing, but awkward.

I think the only thing to note is that this location is in Hartford. Doesn't make it inherently bad, but hey, you get some characters. As with any place, just go about your business and don't interact. Again, literally doesn't matter, could be a Karen saying dumb things, or folks who are just a little too high looking for cookies and chips. All the same. Plus, this is a 24 hour location, so you...

If I could rate this subway zero stars I would. Absolutely no customer service. I sent my husband to order a philly steak sandwich & was on the phone with him while he ordered because he knows nothing about sandwiches since he doesn’t eat them. I heard him order exactly what I told him & when I got it the sandwich was ham & cheese. This girl that works in the store said she can’t do nothing about them making the wrong sandwich because my husband was there when they made it. Are you freaking kidding me? My $10 went down the drain because I told him to take it back to the store and leave it there. I will never visit this...