NYC Twisted Pizza — Restaurant in Harwich

I hate to do this but I need to. (Long time resident of Harwich) I’ve gone here several times since they’ve opened. The Italian Sub is Amazing. 9/10 Chicken Parm sub 2/10 (barely any marinara sauce. Small serving of chicken cutlets for 16.00$) Steak bomb sub 3/10 (cuts of meat with hard fat that was crunchy to chew. Cheese not melted. Not a lot of filling for 16$) D’angelos is way better. Tried 3 different pizzas. 5/5 (my opinion on pizzas) A slice of pizza for lunch- 6 dollars!!??

I love their sub rolls and I love the Italian sub. That’s it. I really wanna try more but it’s been a let down more than three times.

Customer service: There’s been several different people who took my order. I’ve never seen the same person behind the counter. Some have been great, others took my order while eating food behind the cash register. There’s no standard. This is how Upper Crust Pizza flopped around the mid 2000’s. Where’s the...

Well. Of all the things this area needs or could benefit by, this isn't it. Just another chain gobbling up mom and pops, replacing the unique with blah. Not even a good (not even half way decent) representation of NY style pizza. Gone is the quaint Greek villa mural on the wall, now just covered with monochrome flat paint. Gone is the unique cheese blend of the former restaurant, replaced by bland ketchup type sauce and meh crust that has no crisp, no bubbles, no char, no texture, no taste. What a major dissapointment. Gone is the pride of creating a product of quality, replaced by cookie cutter monotony. I won't be back, and I'm absolutely sure others will agree. Top it all off with the fact that they do not have paper menus available to take home or hang up in the break room where you work.... a chain with no menus. A chain with no description of their specialty pizzas on...

!!!!DO NOT ORDER FROM HERE!!!! Placed an order online and was charged twice for it even though it never went through. Was told to call the restaurant and was met with an incompetent staff. Manger came on the phone and said they can’t do anything about online orders and I should be refunded in a few days, so I asked to place one over the phone (my own mistake). Went to pick up order and was told that they didn’t have it and had no idea what I was talking about. I proceeded to watch them say the same thing to four other customers who ended up walking out (I should’ve done the same at this point). Never the less I persisted. Ended up receiving my order only to get home to find out my CHEESEBURGER sub had NO CHEESE on it. Staff had no care or any respect to the customers and I am highly disappointed in this establishment Save yourself the headache and DO NOT ORDER...