Rude rude rude! We chose to eat breakfast here this morning, and I really wish we'd chosen somewhere else. We waited forever for someone to come take our order and finally decided to use the kiosk. After paying, it briefly flashed an order number on screen but no receipt came out. We mentioned that to the manager, she just barked at us that the kiosk doesn't give receipts. No problem, we had entered the table number and it said it would be brought to our table. After a while, the rude manager yelled out an order number. I thought, but wasn't sure, that the order number was what I had briefly seen on the kiosk, so I asked if that was for table number 26? She rolled her eyes and dropped the bag (even though we had ordered for there) and our drinks on the counter and walked away. I went over to look and saw that it was our food, and the receipt included with it was for our table number, so I took the food to the table, even though they were supposed to bring it to us, and went to get my own drink (mine was a fountain drink, while theirs were coffees). Then after I sat down, we realized we had not gotten any of the hash browns that our meals should have come with. I went back to the counter and told them we had not gotten them. Another employee (the one I'm calling manager was in a blue shirt, this one was in a brown shirt, not sure if I'm giving the proper titles here) then asked me what we had ordered. I told her, so she snatched up the hash browns, tossed them into a bag, and practically threw the bag at me. I told her "There's no need to get mad about it." She scowled at me and said "I'm not mad." I shrugged and said "Ok", then took the hashbrowns back to the table. Half of our food was cold, the rest was warm, and my McGriddles was great, but the service, and especially the attitudes of the employees, is terrible. I definitely recommend spending your hard-earned money elsewhere. Anywhere...
Read moreI had to repeat my order several times. Double cheesburger, sm ff, large caramel coffee and a large sweet tea. I used a code from the app. When I got to the first window I kept waiting and no one came to the window I pulled to the second window and she opened the window and threw my bag in the car. Didn't even give me time to stick my hand out and grab it. She then gave me my coffee and there was a hole in the cup and only half way full. She took the coffee back poured it in another cup with her fingers inside the cup and handed it back with caramel running down the side of the cup. I looked at her and said are you serious. She rolled her eyes and handed me napkins after it had already dropped on my clothes. Then she gave me the tea I ordered and it was only about half full. She said oh you forgot to pay and I said no yall forgot to get the money and I'm glad yall did because I'm not paying for this mess. She said you got to pay. I drove off because that was horrible service and nasty food and made a mess all over me. After I left I was thinking I should have asked to speak to a manager instead of just leaving so I called several times and no one answered. This is ridiculous, everything gets higher and people gets ruder. A lot of people don't like there jobs but damn if you have a job be grateful and do your best and I'm sorry but a stray, wild animal could do...
Read moreI went through the drive-through. I had my mobile code pulled up on my phone because I had pulled over first to see what rewards and deals was current to offer. I got to the drive-through. She did not ask me to will I be using my mobile app so I totally had slipped on mine until I got to the window. The little white girl at the first window total attitude I told her I forgot to use my code. She just stared at me didn’t even acknowledge or anything, and threw the receipt and my card back at me. I ordered a Mac crispy deluxe combo how it comes large with a sweet tea. I get to the next window the African-American girl once again open the window with a snooty attitude, hands me a large cup of sweet tea that was obviously bad it was nearly clear. She said very rudely “then what else would you want then?” I got a Coke that was maybe 3/4 full. I indicated I need a condiments. She hands the bag and slams the the window in front of me right when I asked her did she put condiments in the bag? she then throws condiments in my hand. Then slam the window close. I get home. I have a plain chicken sandwich on a bun. The french fries was barely half full of a large box. Everything was ice cold and I live two minutes from...
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