BOSA Coastal Italian — Restaurant in Haverhill

BOSA completely blew us away and honestly helped me and my fiancé re ignite our relationship. Odd I know but we can explain. First off food was phenomenal and I would even say that work underplays it. Every dish nails layers of flavor. There’s few places that I go and order different meals as I usually go with what I know but BOSA offers great diversity in their menu and I cant wait to treat my fiancé to dinner again here.

Now let’s get to our waitress Nicole! She’s the one who made this night beyond amazing. The initial greet was done with a friendly face and welcoming smile that made us feel right at home. She’s super knowledgeable about the whole menu with great recommendations! One thing I greatly admire and appreciate is she will give you her personal opinions of the food instead if trying to upsell the most expensive. That goes a long long way with me. Nicole is super personable and friendly it felt like we knew her for 10 years! You don’t see this service anymore and I told her I want to personally request her everytime we go from now on.

Nicole told us her daughter works with her as well (clearing/cleaning tables, etc); what a dynamic duo I’ll tell ya! Both of them truly amazing!

When I say me and my fiancés relationship got re ignited by Nicole and bosa that shouldn’t be taken lightly. Between broken down vehicles and trying to afford a wedding money has caused lots of tension, but money didn’t even phase us tonight. The service we received was worth more than what I had in my pocket. We tipped Nicole well and honestly if I had more cash on me I woulda done more. She didn’t even want to accept the tip but she’s truly amazing. We left feeling refreshed and renewed so thank you Nicole! You changed us for the better and showed us there’s still good people in the world. Thank you once again for an amazing night and we are truly blessed to have met you.

Nicole should be the face of the company they would kill it! She’s funny smart knowledgeable and truly knows how to connect and take care of each individual customer. We left feeling like we were friends!

Phenomenal night, phenomenal food, even better staff! The entire crew from hostess to Nicole to the manager and general manager came together and made the night special memorable and gave us lots to talk about. We have a network of many “foodies” and we will be sharing our...

Absolutely the Worst Restaurant I’ve Ever Encountered – Stay FAR AWAY from Bosa Coastal Italian. I’ve been waiting over a week to write this review, but I only decided to do so after discovering the blatant review bombing campaign fueled by the General manager, Alex, and his friends and family.

Bosa Coastal Italian is not just bad—it’s a complete disgrace to the dining industry. From the moment you step in, you’re met with a level of incompetence, deception, and outright disrespect that’s truly staggering.

The food? Absolutely subpar. It’s bland, and utterly uninspired. The dishes look like they were thrown together by someone with zero understanding of Coastal Italian cuisine, and the taste reflects that. It’s clear they’re more interested in cutting corners than serving anything remotely close to authentic or quality food.

The service? An absolute nightmare. Our server was rude, dismissive, and seemed to be actively annoyed that we were there. When we rightly voiced our complaints about the poor service, instead of addressing our concerns professionally, Alex, the general manager, was dismissive and condescending—more interested in brushing us off than fixing the issues.

Now, let’s talk about the real scandal: the management’s blatant manipulation of reviews. After hearing from multiple honest customers about how terrible this place is, I did some digging—and it’s obvious that Alex is orchestrating a review-bombing campaign. I spoke to several people connected to him, and it’s clear they’ve been enlisted to flood the reviews with fake 5-star ratings. These reviews are wildly inaccurate, falsely portraying the restaurant as a five-star paradise when, in reality, it’s a complete disaster. It’s nothing short of dishonest, and it shows how little integrity Alex has—more concerned with saving his reputation than providing a decent experience.

Sandra, the host, is just as bad—rude, dismissive, and completely unhelpful, adding insult to injury. It’s obvious this place is run by people who care more about their own image than delivering a decent dining experience.

In short, Bosa Coastal Italian is a scam. A shameful excuse for a restaurant that preys on unsuspecting customers with fake reviews and terrible service. Save yourself the headache, the money, and the disappointment—stay far away and tell everyone you know to...

I wanted to take a moment to share my recent experience at your restaurant on Friday, March 1, 2025, as I believe it’s important for you to be aware of the level of service being provided under your management.

Initially, I was hesitant to dine here, but my boyfriend highly recommended it, and I was drawn in by the aesthetic. Additionally, a close friend of mine, who owns multiple properties in the area and visits often, had spoken highly of the restaurant, making it an easy choice to celebrate my birthday here. Unfortunately, our experience did not align with the expectations that both word-of-mouth and your brand reputation set. Upon arrival, we were seated promptly, but from there, the service was virtually nonexistent. We waited an unreasonably long time to be acknowledged—even for something as simple as water. What made this more frustrating was that the restaurant was not busy. Multiple tables were open, and there were only a handful of people at the bar. Despite several staff members, including the manager, being present, no one came over until much later.

The only saving grace of the night was our server, Ben. He was not only attentive and professional but also genuinely apologetic for what had transpired. This level of awareness and hospitality is what I would have expected from the manager, who instead spent most of the time distracted on his phone or aimlessly walking around without actively managing the floor. It was clear he was not engaged in ensuring guests were receiving the service they deserved. If it weren’t for Ben and my boyfriend’s excitement, I would have left. The lack of attentiveness and managerial oversight made the visit feel like a wasted trip.

Moving forward, I sincerely hope this feedback is taken into consideration. If this restaurant is to maintain the high standards set by its affiliated locations, I strongly suggest that the management team reevaluates its approach to customer service and overall attentiveness. I will continue to dine at establishments in Boston that prioritize their guests, and unless significant improvements are made, I am...