Dunkin' — Restaurant in Haverhill

I am a daily morning customer due to highway convenience. There is one associate there in particular who provides the worst service I have ever experienced. Simple orders always get screwed up at the register (even when I am the only one in the drivethru)! Techonology seems to befuddle this woman. She is always confused and when she is the one making sandwiches it is even worse. Today my sausage, egg, cheese wraps were both cold and not cooked. You state your order at the menu sign as requested and then it must always be explained to her again at the window. This has been going on for years and it is time for me to go out of my way and find...

By far the best quality food, coffee and service. I go to this Dunkin Donuts at least twice a wk for the mouth watering bacon, well heated egg, and dark crispy croissants. The coffee is fresh, the sandwiches are well put together and much more. I think this location must either have better equipment, or the staff is just really well trained because they are just better than all the rest. Honestly I have been to over 25 locations and this location is special! Very high quality and attention to detail are what make me drive out of my way even if im closer to another Dunkins. A well earned 5 stars from a very...

This was the worst experience I’ve ever had. We were waiting at the window alone for 10 minutes. I watched 2 people make several coffees, clean the coffee filter and scramble around nonsensically , then proceed to walk in the back for almost 5 minutes with no human interaction. When we were greeted by the manager, she Made no acknowledgement of the poor service that was given. To rectify the situation we were given our money back And went to heavenly donuts . Needless to say we will never go to Dunkin’ Donuts again , the coffee and customer service does not...