Domino's Pizza — Restaurant in Hawaii

I am basically floored at the level of bad customer service that Domino's has displayed. I am one of those people that were affected by your glitch in your system on Nov 9, 2022 which double charged my debit card for an online order. From store level your managers think that this is not their concern; absolutely have no resolution; have no indication as to when you will be credited and just don't care. Then I was given a phone number of the General Mgr, which I left a voice mail, and she never had the decency to even return my phone call. From there I have tried to contact Domino's Corporate Office. Forget about talking to a live person. I initially emailed Domino's Corporate Customer Care email and never received a response. I then used your text "Bot" system. Received one reply on Nov. 14th that I should be receiving a credit within 3 to 5 business days. I tried again on Saturday, Nov 19th to use your "Bot" system again to get some kind of status on my credit. Yet again, no resolution, just received an automated default email that stated "we received your inquiry and this is your case #". Then I tried replying to the gentlemen on Nov. 21st, who initially emailed me on Nov 14th, telling him I did not receive my credit. No reply. Then I left a message on Domino's website that I still have not received my credit on Nov 21st, no reply. All I want is my money back. Nothing more, nothing less. To have to go to such lengths to receive a credit for an error that occurred in your system almost 2 weeks ago is truly unacceptable. Are you kidding me?? I will never order a Domino's product via online, instore, etc. How can you possibly run a nationwide business with such lack of customer service and satisfaction? It is astounding! Should I give you an example of good customer service. Weeks ago, I went thru the drive thru at Panda Express, on Farrington Hwy in Kapolei. They forgot to give me a Chicken roll. I called them. The woman I spoke too could not have been more apologetic and stated I would receive a credit immediately & she would be able to use the debit card that I used initially. The following day I received a call from that same woman who said "I am so sorry, could you possibly give me your card # again because I was unable to retrieve. I am so sorry this has happened and I want to make sure you do receive your credit". I was so pleased with the customer service I asked to speak to the mgr. She turned out to be the mgr and I couldn't have been so satisfied with the way she handled the situation. I received my credit in a day thru my bank. This is customer service. This makes me want to go back to Panda Express time & time again. Unfortunately, Domino's thinks they can actually conduct business with no customer service, no customer satisfaction, and basically steal money from their customers with no recourse. Now, this is Domino's challenge. Can you actually resolve this matter, and prove your business to be a business that actually cares about their customers and their customer satisfaction, to actually give me a credit and apologize for the measures I have had to take. Wednesday will be two weeks since I received the double charge. Take heart Domino's. This will be a domino effect. One dissatisfied customer turns to 10, to 100, and then pretty soon you might want to consider putting customer service/satisfaction on your high priority list or lose significant...

This is in reference of order #855 1x 2-litter Fanta 1x Dominoes Marbled Cookie Brownie 1x 32-piece Garlic Pamesan Wings w/ 4 Hot Buffalo Dipping cup

I had a second order which was a free pizza for being a loyal Domino's customer.

I received all items I ordered except the 2-litter pizza but didn't realize that they didn't give it until I got home. I called the store and spoke to Ray. I requested to have them deliver the Fanta since it was their mistake but Ray wanted to charge me delivery fee for their mistake. I refused to pay delivery for their mistake but Ray insisted that I pay or else i won't get my soda that i had already paid for. In addition, Ray gave me an attitude the entire conversation. I asked that he provide his supervisor's contact info but he refused. I asked for his full name but refused to provide his last name.

I've been a valued customer for over a decade and I order enough that I get free pizzas. If this is how you treat your customers, then you've lost one. Keep your $6 delivery fee Ray. You work in Domino's...

The “manager” was a total jerk! We ordered a couple of sides off their menu because they had a $5.99 each special on their website. When we got there the young man at the counter got his manager to talk to us about the special. The manager, Gibby, (a very cocky, 19 year old) informed us that the special didn't go into affect until tomorrow, and even then you'd have to use the code to order online for the deal. I showed him the ad on the dominos website. He smirked at us and then said "yeah, we get calls about that sometimes. It goes into affect tomorrow." And then walked away leaving the poor young man at the counter to clean up his mess of upset customers. The young man was very kind and apologized on his managers behalf. His customer service skills are the ONLY reason I'm giving them two stars. The cash difference between the prices was all of $3, but it was more about they poor way we were treated by the so called manager. I will certainly not visit this dominos again, and I will think twice before going to one...