Pizza Hut — Restaurant in Hawaii

I had put in my order at 7:05pm, said it would be ready by 7:20pm and I got the confirmation text saying that it was ready . Got to the store at 7:35pm and cashier said it’s not ready just waiting on the cheese sticks . Waited patiently (fyi im 5 months pregnant) and around 7:50pm the same cashier asked what I was waiting for . At that point I kinda wanted to cancel and get my refund because it doesn’t take half an hour for cheese sticks to be made . Order came out at 8:00pm and cashier threw in an extra breadsticks for the wait . I understand they are working very hard but they have the most workers in the back and every worker seemed confused . I wasn’t the only one waiting for orders . I think they should either change their estimated time of orders being ready , call if the orders are gonna be late or get...

This location is horrible!! On Sunday, Feb 11 2024, I placed an online order at 1:25 pm. for delivery. I received no phone call or updated status of my order. I had to physically go to the location after waiting over 2 1/2 hours. Then when I get there. I am asked by the customer service rep if I want to wait an additional 7 min for a rush order. ARE YOU KIDDING!!! I asked for a refund. Not to mention, you can't even get a direct call to the store. The number listed goes to a call center who is incompetent on looking up orders. If I could give no stars, I would. Horrible customer service. Will never order from this location again!!! You would not believe how many people were waiting for orders when I arrived. All late orders going out to people tons of door dashers...

Great service. Got a notification that my order was ready, so I went to pick it up. They told me to wait another 30 minutes—okay. After 30 minutes, no one called my name, so I waited another 30. Still nothing even when the display said my order was ready. I had to pressure the cashier, and magically my order was ready after another 10. Ended up waiting over an hour inside. There were also like 5 groups or so who also been waiting over an hour. They kept telling everyone to wait 30 minutes to an hour more. Wow, never saw this before. Truly the pinnacle of...