GameStop — Local services in Oʻahu

There are always two sides to a story and I'd like to share my review to the negative reviews given to the worker "Gabriella" at the Kapolei location. I was also waiting in the long line on this very busy Black Friday, it was crazy, and witnessed the interaction between the customer who gave the bad review and worker, "Gabriella". First off, I commend the worker for keeping her composure as it was the customer who was rude and reeked of entitlement. The customer voiced several times how "ridiculous" it was that the worker could not give them the free game they wanted (Buy 2, Get 1). The worker explained the reason and said they could chose another game, but this customer only heard what she wanted to hear, which was that she couldn't have it. Even the customers son chimed in and questioned the worker with the same questions that the worker had already explained the reason. And yes, the customer did ask for the manager, who had already gone home the day. Which the customer also thought was ridiculous. Now when it came to the worker offering the protection, it was the CUSTOMER that repeatedly interrupted the worker as she spoke. The worker stopped until the customer was done ranting and continued her job in explaining the benefits of getting game protection. My family and I shop at this store often and have been assisted by this worker. She has ALWAYS been very helpful and is knowledgeable in the stores products and policies. I've saved a ton of money with the protection plans. So for that customer to say this worker should be fired (over ONE video game, mind you) for doing her job right, just because this customer couldn't get her way, is RIDICULOUS. I give this GameStop 5 Stars!! Its the holiday season 2022, lets do better and be kinder to...

On November 19, at around 6 pm, I was helped by a white man with a ponytail who was wearing a Dragon Ball Z shirt. On my receipt, his name is William.

My experience at this location was not pleasant because of an employee named William. While standing in line waiting to be assisted, he called for me. I went up, reciprocated his greeting, and asked for a wireless controller. While talking, he cuts me off and says, "the answer is no."

I chuckled as I understood he was joking around. I make my request again, and he continues saying, "the answer is no," another 2-3 times. I ignored his immature behavior and continued, wanting this trip to be in and out. As he was ringing me up, he asked if I wished to get a warranty for my controller. I declined the warranty, and he was visibly upset and was super pushy with wanting me to get the warranty, even after declining a couple of times. After listening to him offer a warranty profusely, I jokingly responded with

"the answer is no."

He looks at me with a stern glare, whispers something under his breath, and gives me a snarky response: "don't blame me if your controller ends up getting the drift." Again, I ignored his behavior, reached for my item, and walked off.

When reflecting on the situation, I realized he was being super disrespectful. I returned five minutes later to obtain a refund on the controller, and that is when he started being nice.

GameStop, please find employees that are kind to customers and respect their decisions. We do not need William, who is rude to customers during checkout, to ruin our gaming experience. The location in Waikele is way better in customer service. Avoid...

"If you run into any problems, just give us a call and we'll fix it!" - Rachel (Associate ID: 556002) So that was a lie. The card that was used for a transaction got charged twice on July 29th, attempted to go in store last week and was told to call a phone number. I called the phone number multiple times to it being an incorrect number that didn't even work. I then called the store to resolve the issue today, only to receive further disappointment with the staff. The first unknown employee I spoke to, gave me attitude when I asked for a manager. When I addressed the issue, she then gave the phone (to who I assume was the ACTUAL manager) who gave even less quality service. Rachel told me she was unable to help as the transaction was more than 30 days ago, proving she wasn't even listening to the situation at hand. I was told to visit the store AGAIN (which is 10+ miles away from me) which I am unable to do, nor do I want to do. I see no reason why I should have to put this much effort to resolve a mistake I did NOT cause. Rachel has proven to deliver poor customer service (check the other review from 5 months ago below) and this location needs to improve. Also, still waiting...