Loco Moco — Restaurant in Oʻahu

The last time I went to Loco Moco in Kapolei it was recommended by a friend who said the garlic chicken was on point. And when we tried it, it was pretty good! However, our food we ordered today was baaaad!!!! The mochiko chicken was burnt, the garlic chicken was tough and not crispy and the French fries were soggy AF. Some pieces were literally still raw potato. Our plate reminded me of reheated leftovers. I couldn't even eat most of it. I tried but it was so bad. Also, my bf asked for just a side of pastele stew and he ended up with a beef stew bowl with rice!! I dont normally write bad reviews but no one should be served food like this especially when we paid $40. I don't know if it was just a 1x off day for them, but it was bad enough to where I don't think I'd ever go there again!! At least LnL...

My Ohana’s favorite place to pick up Lunch or Dinner, the staff is so welcoming, sometimes my kids can be a little distracting while trying to order for a family of 6, and the workers would be so patient and understanding, a few times they even offered my kids a little toy or candy.

I came one time for lunch and I forgot my card at home and only had so much cash on me I was short $2 and the worker covered it for me.

Today I came in for hamburger steak, a loco Moco and two Musubi‘s, got it fast, and of course my kids demolished it.

Thank you guys for never messing up on any of my orders, the freshly made and ono food, and GREAT CUSTOMER...

Pretty sad how far this place has come from when it first opened. Hours say they are open until 9PM. What they don’t tell you is that they put up all the chairs and starts mopping at 8PM. So screw you if you wanted to sit down and eat with friends or Ohana. Apparently they care more about ‘Getting pau with work right at 9PM’ instead to showing Aloha to their customers for that last hour. Customer service is everything, and this place has lost it. Not gonna go here anymore. There are better places in the area that’ll let you sit in even...