So frustrating!!!!! We have never actually been here because they chose to alter their hours today and then did not follow through with actually being open for the hours their employees stated they would be following. I specifically called them in advance on the phone to inquire about hours for the day and was told very specifically their special hours today. They said they would be open until 7pm and then they would close between 7pm and 8pm, and then reopen at 8pm for one hour, closing down at 9pm. I repeated it back for confirmation and asked a couple additional questions. Great. We planned our entire evening around visiting the shop (made dinner plans surrounding this, promised our child they would get to have their first shave ice this evening, drove over half an hour into town for no reason other than going here, etc. All to find out they decided to change their hours and closed early, not operating according to what they had stated. It’s Christmas Eve. I have full support for any business closing down for a holiday so employees can have their well deserved time off to enjoy with their families…in fact, I encourage it. But communicate and follow through. For those who choose to stay open and work, we will reward them with super generous tips and loads of kindness and gratitude. But don’t tell customers otherwise and then close on a whim like that because you decide you don’t feel like reopening after (what appeared to be) a staff party. 🙄