Chipotle Mexican Grill — Restaurant in Hawthorne

The Baseline: For a Mexican fast casual restaurant the flavors of the food must make use of the prime Mexican ingredients (corn, beans, chiles, rice, cheese, and meats), preparation of sauces/salsas must be fresh, the meal portion size must make me feel full, and service must be efficient.

Update August 2025:

Food: I had a Carnitas Burrito with fajita veggies (double wrapped). Very tasty burrito with fresh cooked ingredients. Also got chips and guacamole and a chicken lifestyle bowl. All were good.

Service: Used the mobile order app to get my food. Very easy to use and the food is the same size if you ordered at the restaurant (stop believing the YouTube hack videos with the annoying filming customers).

Ambiance: Clean and decent restaurant condition when I came in to pick up my food.

Previous Review: This is a great Chipotle location that I mainly use for online ordering. The food is always what you expect from a fast-service Mexican food place and the service is always good but they can get bogged down due to how busy it gets there. The atmosphere and service is rated a bit lower because the constant flow of customers does not let the staff keep up so things can get missed and the messy areas stay messy a bit longer. No fault to the staff but it is a result of the high amount of traffic of customers that makes it hard to keep up. The staff always gets me extra salsa with my guac...

After wrapping up a grueling day of hiking and filming, my stomach was demanding fuel and Chipotle in Hawthorn did not disappoint.

Upon arrival, a sight that could potentially sour the experience - a long queue - actually turned into a testament of Chipotle's popularity. It was evident that the Hawthorn outlet was a crowd magnet, and understandably so. They had a good number of staff on deck; the line was just a testament to the top-notch food they're serving up.

The restaurant was immaculate. Not a speck out of place, showing their dedication to hygiene and a clean dining environment. The staff were a well-oiled machine, quick and efficient. Their ability to manage the rush while maintaining a warm customer service was truly commendable.

But the star of the show was, of course, the food. The Chicken Al Pastor was a revelation - a symphony of flavor that strummed the perfect chord on my taste buds. The chicken was tender and succulent, marinated in a sauce that was just the right side of spicy. It packed heat, but not at the expense of the dish's nuanced flavors. It was, in a word, sublime.

In conclusion, the Chipotle in Hawthorn may have had a hefty line but they delivered where it counts - the food. An array of flavors, efficient service, and an immaculately clean ambiance make this place a must-visit spot for every food lover. Five stars,...

Went to this location today for my mother and I. I like everything on my burrito, however my mother does not because the burritos are too big for her to eat without everything falling out. (I've had times when employees could not even fully wrap my burrito with the standard sides). With that said, I asked for the rice, beans, and corn on the side for her burrito. They tried to charge me $1 per "side".... rice, beans, and corn. I asked the cashier why I would be charged if I did not get it on the burrito. He had to consult his manager and then came back and said "my manager said its okay this time but next time we will have to charge you"😡😡😡 Now, I do not have an issue with being charged if I wanted EXTRA sides on the side or even extra in the burrito.

Even though I was not charged the fact that they the charge was attempted and I was told will be in the future irritated me.

Chipotle, is your company broke??!!.... I have not had this issue from any other location so maybe this is a "manager" move. Regardless, Chipotle makes entirely too much money to charge for sides, but has no problem trying to stuff the burrito with 90% sides, BARELY any meat and then BARELY being able to fully close the burrito. If this starts to become a regular thing I'll definitely be saying goodbye...