TOGO'S Sandwiches — Restaurant in Hayward

Ordered a roast beef and Turkey sandwich online and they forgot the part of the roast beef meat. I called and told them and they said it was sitting in the auju and to come get it. I thought I was coming to get a remade sandwich. Nope it was a plastic bag with the roast beef in it. The meat was dry and tough and actually made the sandwich worse. I spent nearly $17 for a sandwich that was dry even tho I ordered different sauces on it and just horrible. Definitely wish I hadn't wasted my money but was hoping for something different and good while moving that wasnt fast food.

Update: I went back today, a week later customer service was great sandwich much better. I did get a different one from last time. Soda machine was giving them trouble but they were really great in helping me get soda that didn't take like...

Online order was placed with 20 minutes advance notice. When I arrived at my pickup time, I still had to wait an additional 10 minutes because they had not even started my sandwiches, keep in mind the store is completely empty. Once I was gone and opened my sandwiches neither of them were labeled. After opening them it made sense why, the worker had made the exact same sandwich twice when it was actually different sandwiches. To top it off the sandwiches were both cold when it was requested they be warmed up. *Updated: Luckily I received a follow up the next day and a full refund was issued for the inconvenience.

*Updated 2/7: This location turns off the oven 40 minutes prior till closing so you can not get a warm sandwich...

This Togo's location is the filthiest that I've ever been to, since visiting hundreds of other stores . It was so bad then I almost walked out without placing my order .

The kitchen floor is disgusting . There is a mop that was not in a bucket, just spread across the kitchen floor, and it was very noticeable, where that's the first thing you noticed when are you looking across the counter and into the kitchen.. This Togo's should be inspected for Health violations .

When you walk in there's packages and food scraps left on the tables, and when you get to the area to order, the prep station is very unkempt, and disorganized.

However, to my surprise, the sandwich that I ordered...