Starbucks — Restaurant in Hazelwood

Ok I’m giving 3 stars to be nice bc over all I’ve good experiences at this location as far as customer service BUT today there was one of the rudest encounters I’ve had at this Starbucks. I dropped my debit card as I was handing it to the lady and it fell. That’s my fault no biggie but she looked at me annoyed by my mistake which I was like ok awkward. Then when I was putting my card in the card reader she was holding as if to position for me to put it in. She was like I’m going to hand it to u. She it kind of rude. Then was like it’s going to ask u to tip. I usually will leave a tip but this was an easy no thank you today. As I left she said a disingenuous have a nice day. I was like smh and said nothing bc it was such a rude cold encounter. I’m not going to give this location 1 star just bc of today. Bc over all I’ve had good encounters here with the employees at this location but this will be my last time going there bc I haven’t been in a while and my first time coming there to be greeted with this employee is just not ok for me. But if the manager of this location reads the reviews teach new staff to be kind to paying customers especially if they are going to ask if the customer wants to...

I’m not sure what the breakdown is at this store but I’m concerned. Twice in one week, I’ve placed an order from the app and the order was accepted. The first time, I was told that their nitro machine was broken. I only drink one thing at Starbucks so I got a refund. Instead of a refund I was charged for an iced coffee (I don’t enjoy the way ice dilutes the drink). I went back again a few days later and had no problem getting refunded for both drinks. The young lady even pointed at a UPS box explaining that the broken part for the nitro machine was just delivered so the machine should be up soon. That was 3 days ago. I placed an order again today, the app accepted it and charged me. Upon arrival I was told that they were “out of vanilla and nitro”. I had to wait a few minutes for the refund yet again. I’d like for the area manager or whoever is responsible for the store to simply check in and inquire about what kind of support that these valuable employees need. Where is the LEADERSHIP? Because a leader is also someone willing to be one of the worker bees and do the thing that needs to be done: put on an apron and demonstrate that you are willing to show up and integrate what you train...

I have never had a bad experience until this morning at this Starbucks in Hazelwood. I ordered my tall hot green tea and coffee from my app while at home. It was was paid for already also. So I pull up and see someone at the speaker ordering. I had to pull around. They were still sitting there. No one else was in line or at the window. So I just went around to the window. I didn’t know the rule that I still had to stop at the speaker no matter what. Well anyway I was there after the time that the app said it would be ready. The woman at the speaker talked to me like I was so terrible for not stopping at the speaker. She said they didn’t even know if it was ready. Another lady came to give me my drinks. I had said that the other woman was rude. This one said that she wasn’t being rude and that she was just informing me of the “rules”. I didn’t pull up expecting to be scolded. I just didn’t know. I ordered and paid already like 15 minutes before. So I then became irritated. I won’t go to that one anymore. She said “have a nice day” seemingly in a sarcastic manner. I said, “I won’t now💁🏻‍♀️”....