Subway — Restaurant in Hazelwood

I came in to pick up an online order. As I specified on my order that there was a chicken allergy my sandwiches were still put into the same bag. Once I noticed those I told them that there was a chicken allergy and the manager yells “WELL YOU DIDNT SAY THAT ON THE ORDER” I told her regardless it’s two footling orders with an allergy specified so why would they be in the same bag, also being I ordered chips with both orders. I didn’t know which sandwich was which so the manager pulls the sandwiches out the bag with NO GLOVES TO CHECK. I then saw here touch the sandwich a little that was unwrapped at the bottom and she tells me that I am lying and that she didn’t touch the bread with her bare hands and that I was “accusing her”. So I asked her “how am I accusing you and I saw it with my own eyes?” The manager then threw the sandwich really hard to the back sink and it startled me terribly because I didn’t know what she would do next. She took out both sandwiches without gloves and I asked her to remake the one she touched with no gloves on. She then refused and told me to get out of the store. I then asked for my money back after she told me to get out. I told her that she shouldn’t be arguing with the customer because we are here to keep her a job.

This manager had not washed her hands or had on gloves while touching my food. She should know that it’s cross contamination!!!!!I will never come back to this place again and I will be writing reviews on this location on every platform so people can know how they’ll be treated because someone is too aggravated to put...

I normally don't like to write bad reviews. However, I have three bad experiences with this location. The first time I placed a mobile order and the worker gave my order to someone else. They hassled me over the sandwich.

The second time I went due to the issue with my first order I was treated as if I was a criminal. They made me read off verbatim what I had ordered. Even when I literally had the receipt/app in hand

The third visit, I informed the staff I had a mobile order. I told them the name on the order. They repeatedly called back the wrong name. I told them that's not my order. I show them my ID to confirm the name on the order to avoid further confusion. They tell me they don't have an order for me. Approach the register to show my receipt as proof of purchase. The manager looks at the order on the counter and calls out my name as if I had not just shown them my ID and TOLD THEM MY NAME REPEATEDLY!!!!

The lady gestures to hand me my sandwich, but stops and demands to see my ID again. I show her again. She then makes me sign the receipt. I've never had to sign a receipt for a mobile order lol I literally shook my head in frustration at the way I had been treated.

I WILL NEVER DO BUSINESS WITH THIS LOCATION AGAIN. WORST SUBWAY I HAVE...

I went to this location today 11-21-2022 and ordered the number 8 on a wrap, the same sandwich I always get, just from a different location. I'd stopping going here when I noticed the size of their bread had gotten slimmer compared to other subway locations. I didn't feel like going out of my way to the location in bridgeton and I knew I was going to get a wrap today so I decided to stop here. The sandwich maker put salt on my sandwich when I only asked for pepper. I didn't know until I tasted it bc I'd walked off to get a drink, now wishing that I hadn't done that. So I called the store and said I'd like a remake and was told I have to call Angel, they can't remake sandwiches. I informed her that I have the wrap and the receipt and I just could eat a salty wrap. She said she would call me back in 30 mins, they had to check the cameras. She never called. I went to the store with my wrap and receipt. I was told to tt Angel, so I called her again. She told me that they wouldn't do a remake or give me a refund bc I said salt according to the cameras. Now black pepper and salt don't look the same when being said. They totally refused to satisfy their customer. I won't be back to...