Nagoya | Japanese Steakhouse & Sushi

Customer Beware...We have been going to Nagoya since it came to Helena. We enjoy the sushi rolls and hibachi. The food has always been good. However, the service has become unbearable. Tonight our family went there for dinner. It was a little before 5pm so they weren't busy yet. We ordered sushi, rolls and our child ordered hibachi. We received our sushi and rolls, we were told his hibachi would be right out. We all shared our food with our child while he waited. It was almost another half hour before the hibachi came out... Everyone was done eating by the time his food came. We asked for compensation for his meal arriving after everyone was done. They offered to pay for a dessert. Again, I asked for the meal to be comped amd that we didnt want any additional food. They came back with taking off only $2.75... My husband had to get up and talk to the manager and ask him how he would feel if his whole family ate and then your dinner came. We finally got his meal comped. With every junior hibachi, it comes with ice cream. They brought us the check and didn't even offer the ice cream. I didn't ask either, I was so furious with how poorly the service and management has become.

Update 9/22/24 Tried to give them another chance. We were passed up for a table by a group of 7 people who walked in without a reservation. I asked them if we had been forgotten and they pulled together a couple table to accommodate the 5 of us. Waiter took our drink order and brought drinks. A different waitress came over and asked us again for our drink order. We told her, we have our drinks but need to put in our food order. She took our food order. We sat for a good 20 mins before anyone brought soup or salads. Then argued with us that my husband didn't get a soup and salad with his sushi deluxe. Then we complained about how bad this service has been. There shouldn't be an argument about the fact that we ordered a soup and salad that wasn't brought out. Magically, everything turned around. Food came flying out and Waiter was apologetic. Appetizers were cold. The rest of the food was good but it's not worth the poor customer service.